Are members satisfied with their health plan's services?
This section (pages 4 and 5) shows how the health plans compare to the New Jersey plan average in providing service to their members. Higher than average scores mean better performance.
Circles compare each selected health plan's score to the average for
New Jersey health plans. Higher than average scores mean better performance.
Bar graphs show scores for each plan on these topics.
Performance Compared to the Average
Higher than the New Jersey health plan average
About the same as the New Jersey health plan average
Lower than the New Jersey health plan average
Health Plan
Rating of health plan
Getting needed care
Claims processing
Customer service
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Due to differences in sample size, health plans with the same or similar scores can have different circle ratings.
Percent of members who rated their health plan a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Getting needed care
Percent of members who said they had no problem getting • a personal doctor they like • to see a specialist • necessary tests or treatment • timely approvals for care:
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Claims processing
Percent of members who said their plan always handled their claims • in a reasonable amount of time • correctly:
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Customer service
Percent of members who said they had no problem • finding or understanding written information • getting needed help from customer service • completing paperwork:
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Department of Health P. O. Box 360,
Trenton, NJ 08625-0360 Our Locations
