Are health plan members satisfied with their doctors and medical care?
A comparison of each health plan's performance to the New Jersey plan average shows how effective the plans are in providing high quality medical care to their members .
Higher than average scores mean better performance.
Circles compare each selected health plan's score to the average for
New Jersey health plans. Higher than average scores mean better performance.
Bar graphs show scores for each plan on these topics.
Performance Compared to the Average
Higher than the New Jersey health plan average
About the same as the New Jersey health plan average
Lower than the New Jersey health plan average
Health Plan
Rating of health care
Getting care quickly
Rating of personal doctor
How well doctors communicate
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Due to differences in sample size, health plans with the same or similar scores can have different circle ratings.
Percent of members who rated their quality of care a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Getting care quickly
Percent of members who said they • always were able to obtain advice, get timely appointments and get care for an illness or injury • never had to wait over 15 minutes past appointment time to see a provider:
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Rating of personal doctor
Percent of members who rated their personal doctor a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
How well doctors communicate
Percent of members who said their doctor always • listened carefully • explained things clearly • showed respect • spent enough time with them:
NJ Plan Average
Aetna
AmeriHealth
CIGNA
Health Net
Horizon
Oxford
United
WellChoice
Department of Health P. O. Box 360,
Trenton, NJ 08625-0360 Our Locations
