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State of New Jersey, Civil Service Commission
Governor Chris Christie • Lt.Governor Kim Guadagno

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550

Class Time:
8:30 am to 4:00 pm

Scheduled Session:
Open Sessions:

Thursday, October 19, 2017 

HR Horizons Series:
Wednesday, November 8, 2017

Course Description

Unresolved workplace conflict can cause serious consequences to an organization.  This one-day course explores strategies for effectively resolving interpersonal conflicts.  Participants will develop the necessary skills to identify and employ appropriate resolution strategies; understand the different conflict management styles; and learn techniques for navigating toward positive outcomes.

Learning objectives include:

  • Managing conflicts in a positive and constructive manner

  • Turning difficult situations into opportunities for growth

  • Recognizing how your own attitudes and actions affect others

  • Developing coping strategies for dealing with difficult people

Enrollment is secured once your agency completes, signs and returns the following form to the Civil Service Commission. Fax your form to 609-777-2336. For any questions, call the Registration Team at 609-777-2225.

Training Authorization Form

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