A critical conversation is a foundation for bringing about change. Having successful critical conversations creates a supportive environment where both parties commit to working together to achieve a desired outcome. Day one of the S3 certification program focuses on the necessary communication components needed to establish an open and candid two-way outcome centered dialogue.  Supervisors will discover four strategies that will help them have successful critical conversations and learn tips for staying in control and addressing emotions. The exploration will also include the identification of various communication styles through completing The My Best Communication Style self-assessment that will help participants maximize their communication strengths, recognize areas for improvement, and identify ways to adapt their communication to the needs of others. 

• Define the essential factors needed for effective communication
• Identify when critical conversations are needed and why they are important
• Create an "outcome centered communication" outline
• Assess your own leadership communication strengths and discover areas for improvement
• Demonstrate  different techniques to reduce miscommunication
• Explain the benefits of establishing positive intent with others
• Use emotional intelligence to adapt your communication to the preferences and needs of others
• Implement better active listening practices
• Develop an approach to address difficult conversations that fosters a more productive and positive outcome