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State of New Jersey, Civil Service Commission
Governor Chris Christie • Lt.Governor Kim Guadagno
 
 

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Location:
Mercer County College
1200 Old Trenton Rd
West Windsor, NJ 0855

Class Time:
8:30 am to 4:00 pm

 

Scheduled Session:
September 25, 2014

Course Description

As government employees, our customers are the citizens of New Jersey.  Accordingly, the manner in which customer service needs are addressed is a direct representation of the State or local governing entity.  Providing high-quality customer service is a common philosophy shared by government agencies.  This one-day course will assist participants in developing good communication, listening, and questioning skills in order to assess the individual needs of a customer and offer the creative solutions they have come to expect. 

Learning objectives include:

  • Understanding the importance of exceeding customer expectations
  • Recognizing core practices of exceptional customer service
  • Identifying six A's of customer service
  • Exploring rapport building
  • Understanding how attitude affects customer service
  • Developing strategies for dealing with challenging customers
 
 
Registration

Enrollment is secured once your agency completes, signs and returns the following form to the Civil Service Commission. Fax your form to 609-777-2336. For any questions, call the Registration Team at 609-777-2225.

Training Authorization Form

 
 
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