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State of New Jersey, Civil Service Commission
Governor Chris Christie • Lt.Governor Kim Guadagno

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Mercer County College
1200 Old Trenton Rd
West Windsor, NJ 0855

Class Time:
8:30 am to 4:00 pm


Scheduled Session:
September 25, 2014

Course Description

As government employees, our customers are the citizens of New Jersey.  Accordingly, the manner in which customer service needs are addressed is a direct representation of the State or local governing entity.  Providing high-quality customer service is a common philosophy shared by government agencies.  This one-day course will assist participants in developing good communication, listening, and questioning skills in order to assess the individual needs of a customer and offer the creative solutions they have come to expect. 

Learning objectives include:

  • Understanding the importance of exceeding customer expectations
  • Recognizing core practices of exceptional customer service
  • Identifying six A's of customer service
  • Exploring rapport building
  • Understanding how attitude affects customer service
  • Developing strategies for dealing with challenging customers

Enrollment is secured once your agency completes, signs and returns the following form to the Civil Service Commission. Fax your form to 609-777-2336. For any questions, call the Registration Team at 609-777-2225.

Training Authorization Form

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