text only siteskip to main contentskip to main navigation
State of New Jersey, Civil Service Commission
Governor Chris Christie • Lt.Governor Kim Guadagno

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Mercer County Community College
1200 Old Trenton Rd
West Windsor, NJ 08550

Class Time:
8:30 am to 4:00 pm

Scheduled Session:
HR Horizons Series -
Wednesday, December 13, 2017


Problem solving and decision making center on identifying and applying skills needed to solve problems and make delicate decisions that allow work teams to go from dysfunctional to functional.  Problem solving and decision making are crucial to effective leadership. 

In this course participants will learn the value in experiencing problems and effective steps in problem solving processes.  Participants will also gain knowledge of and apply various individual and group decision making techniques.  Through real life work scenarios, group discussions and activities, participants will be encouraged to think creatively on how to identify root causes and best approaches for solving traditional and contemporary problems brought on by an ever changing, complex public service environment. 

Learning Objectives include:

  • Define the key aspects of problem solving and decision making by explaining the relationship between the two terms
  • Differentiate between routine and non-routine problems that occur in the workplace
  • Identify common barriers to problem solving
  • List the steps of an effective problem solving process model
  • Plan next courses of action
  • Identify current decision making strengths and weaknesses
  • Identify individual differences in decision making
  • Identify group decision making techniques
  • List the steps in effective decision making

Enrollment is secured once your agency completes, signs and returns the following form to the Civil Service Commission. Fax your form to 609-777-2336. For any questions, call the Registration Team at 609-777-2225.

Training Authorization Form

OPRA - Open Public Records Act NJ Home Logo
Department: CSC Home  |  Job Seekers  |  Current Employees  |  Appointing Authorities and Employers  |  About Us
Statewide: NJHome  |  Services A to Z  |  Departments/Agencies  |  FAQs
Copyright © State of New Jersey, 1996 - 2011