NJDEP-Bureau of Hazardous Waste RegulationCustomer Survey Form

Bureau of Solid and Hazardous Waste Regulation Customer Survey Form

The Bureau of Solid and Hazardous Waste Regulation is dedicated to providing a level of service and regulatory oversight that is highly professional, proficient and consistent. In the following areas, how do you rate the performance of the Bureau Staff with whom you have interacted?

Choose one:	Poor 1	2	3	4	Excellent 5
Professionalism (courteous, organized, objective)
Knowledge (knowledgeable of regulations, technical understanding
Clarity of Communications (easy to understand, thorough)
Timeliness(on time for appointments, met deadlines)
Responsiveness (level of effort made to address needs, did case manager do what he/she said he/she would do?)
Telephone Service	Poor 1	2	3	4	Excellent 5
Are your telephone calls answered in a courteous manner?
Was your call directed to the right person?
If applicable, was your call returned in 24 hours?
OTHER
Are program rules easy to understand ?
Are materials or information provided to you easy to understand?