| ContentArea |
21st-Century Life and Careers
|
| Standard |
9.4 Career and Technical EducationAll students who complete a career and technical education program will acquire academic and technical skills for careers in emerging and established professions that lead to technical skill proficiency, credentials, certificates, licenses, and/or degrees. (For descriptions of the 16 career clusters, see the Career Clusters Table.)
|
| Strand |
I. Hospitality & Tourism Career Cluster
|
| Pathway |
(1) Restaurants & Food & Beverage Services
|
| By the end of grade |
Content Statement |
CPI# |
Cumulative Progress Indicator (CPI) |
|
12
|
|
Academic Foundations: Academic concepts lay the foundation for the full range of career and postsecondary education opportunities within the career cluster.
|
|
9.4.12.I.(1).1
|
Use basic reading, writing, and mathematical skills to provide food production and services to ensure a positive guest/customer experience.
|
|
|
|
|
Communication Skills: All clusters rely on effective oral and written communication strategies for creating, expressing, and interpreting information and ideas that incorporate technical terminology and information.
|
|
9.4.12.I.(1).2
|
Use knowledge of cultures and information from geographical studies to guide guest/customer service decisions.
|
|
|
9.4.12.I.(1).3
|
Demonstrate listening, writing, and speaking skills to enhance guest/customer satisfaction.
|
|
|
|
Systems:
- Roles within teams, work units, departments, organizations, inter-organizational systems, and the larger environment impact business operations.
- Key organizational systems impact organizational performance and the quality of products and services.
- Understanding the global context of 21st-century industries and careers impacts business operations.
|
|
9.4.12.I.(1).4
|
Improve staff performance by planning staffing decisions using accepted managerial skills.
|
|
|
9.4.12.I.(1).5
|
Research costs, pricing, and market demands, as well as effective marketing strategies used in the pathway, to manage business profitability.
|
|
|
9.4.12.I.(1).6
|
Manage problems in ways that ensure continuity of quality service in industry businesses.
|
|
|
9.4.12.I.(1).7
|
Evaluate companies’ standard operating procedures related to food and beverage production and guest services to understand how they help ensure the provision of quality products and services.
|
|
|
|
|
Safety, Health, and Environment: Implementation of health, safety, and environmental management systems and organizational policies and procedures impacts organizational performance, regulatory compliance, and continuous improvement.
|
|
9.4.12.I.(1).8
|
Demonstrate knowledge of safety and sanitation procedures used in this industry and apply these procedures to maintain safe environments.
|
|
|
|
|
Ethics and Legal Responsibilities: Legal responsibilities, professional ethics, and codes of conduct affect management practices, business performance, and regulatory compliance, as well as the confidence of customers, business partners, and investors.
|
|
9.4.12.I.(1).9
|
Demonstrate knowledge of ethical and legal responsibilities for guest/customer and employee conduct and explain their role in maintaining high quality standards in the industry.
|
|
|
|
|
Employability and Career Development: Employability skills and career and entrepreneurship opportunities build the capacity for successful careers in a global economy.
|
|
9.4.12.I.(1).10
|
Research and compare career opportunities and qualifications to broaden awareness of careers available in this industry.
|
|
|
|
|
Technical Skills: Technical knowledge and skills play a role in all careers within the cluster and pathway.
|
|
9.4.12.I.(1).11
|
Use computerized systems to manage food service operations and guest/customer services.
|
|
|
|
|
|
|
|
|
|
|
|
|
