For More Information Contact the Public
Kathryn Forsyth, Director
For Release: June 18, 2004
School Community Tips For Purchasing Student Educational
Summer vacation means more than summer jobs, summer reading, and, perhaps,
summer on the Jersey Shore. It also means many school-sponsored trips.
For that reason, it is important for parents, students and teachers
alike to remain mindful of whom they booked such trips with this
is especially important in light of recent news out of Tuckerton, when
a travel company used by the Pinelands Junior and Senior High School
The DOE, with help from the New Jersey Division of Consumer Affairs
(DCA), recently released tips for student educational trips to superintendents
statewide, and is making the same information available today to parents,
teachers and the educational community on the whole.
The tips should help both parents and teachers become better informed
and avoid unpleasant and costly surprises. The DOE hopes to best inform
the schools and parents as summer arrives and various school clubs, organizations
and others embark on their summer trips.
The information is especially relevant given a recent press release
from DCA, which addresses an unfortunate situation between the Pinelands
Regional Junior and Senior High Schools in Tuckerton and the Global Vistas
company, based in Massachusetts: http://www.state.nj.us/lps/ca/press/mass.htm.
The trip suggestions are as follows:
- Contact the State Attorney General's Office in the state where the
educational travel company is based, and ask if consumers have filed
complaints about the company;
- Ask if the educational travel company is a member of the Student
Youth Travel Association, National Tour Association or the United States
Tour Operators Association, and check the company's past history with
- Consult the Council on Standards for International Educational Travel
(CSIET) and ask whether the company is included on CSIET's Advisory
List. CSIET is a private, not-for-profit organization which establishes
standards for international youth education and exchange programs;
- The Advisory List contains
information about programs which have been evaluated and deemed
to meet CSIET's national standards.
- See http://www.csiet.org for
- Get all details of the trip in writing, especially restrictions,
cancellation penalties, refund policies and additional charges such
as taxes or service fees. Broad terms such as "all major hotels" and "all
major airlines" are warning flags. Request specific hotel and
airline names, addresses, and phone numbers and call them independently
to verify your reservations and arrangements;
- Find out if the educational travel company has insurance coverage,
and obtain a copy of the company's cancellation and refund policies.
Ask whether you should buy cancellation insurance on your own;
- Use credit cards, not checks, to make your purchase. If you don't
get what you paid for, you may be able to dispute the charges with
your credit card company. Beware of educational travel companies sending
a courier for a check or requesting a direct bank deposit or certified
- Investigate charter flights. If the trip involves a charter flight,
get the charter operator's name and address and check the operator's
registration by writing to: U.S. Department of Transportation ("DOT"),
Office of International Aviation Affairs, 400 Seventh St. S.W., X-46,
Washington, D.C. 20590;
- You can also call DOT's Public
Charter Office at 202-366-1037 to see if the operator has filed to
operate a charter flight from the planned departure city to the planned
- Charter packages cannot be sold
until DOT approves the filing.
- Stay away from travel offers which use high-pressure sales tactics
with a limited time to evaluate the offer, and those which have deals
that sound "too good to be true," because they probably are.
All information was prepared specifically for the New Jersey Department
of Education by the New Jersey Division of Consumer Affairs. For more
information, please contact the DOE Public Information Office at (609)
292-1126 or the DCA at (973) 504-6327.