Division of Health Facilities Evaluation and Licensing

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Certified Assisted Living Administrators

New Jersey Nurse Aide & Personal Care Assistant Registry And Testing Service State Contract Vendor

PSI
IBIS Plaza South
3525 Quakerbridge Road, Suite 1000
Hamilton Township, NJ 08619

GENERAL INFORMATION

Contact PSI at 1-877-774-4243 to:

  • Request a Candidate Information bulletin
  • Obtain hours of operation and test center locations
  • Change your current address or name prior to examination results being sent to the Registry
  • Obtain information regarding the examination
  • Request an examination application form
  • Obtain information regarding your score report
  • Request a duplicate score report
  • RECIPROCITY CANDIDATES--Request an examination application form, which includes a fingerprint appointment form

EXAM RESERVATIONS

After filing the appropriate documents, contact PSI at 1-800-733-9267 to:

  1. Make an examination reservation
  2. Cancel or change an examination reservation
  3. Arrange special examination requests and services
  4. Correct or update personal information

WEB SITE INFORMATION

Go to PSI Web site at http://www.PSIEXAMS.com to:

  • Download an Exam Application
  • Download a Candidate Information Bulletin
  • Download a Nurse Aide Practice Written Examination
  • Search the Nurse Aide Registry to verify your nurse aide or personal care assistant status
  • Order Non-Secure materials

DEPARTMENT OF HEALTH (DOH)

Certification Program
New Jersey Department of Health (NJDOH)
PO Box 358
Trenton, NJ 08625-0358

Phone: (609) 633-9051
Fax: (609) 633-9087
Email:
Include the words “Nurse Aide” in the subject line

Contact DOH to:

  • Obtain information on official regulations and guidelines
  • Obtain information regarding the NA/PCA certification and recertification process
  • Obtain information on Criminal History Background checks

Hours of Operation
Fax: Twenty-four (24) hours a day, seven (7) days a week
Phone: 9:00 a.m. to 5:00 p.m. Monday through Friday


Becoming A Nurse Aide In A Long Term Care Facility Or A Personal Care Assistant In Assisted Living

A nurse aide candidate must successfully complete the New Jersey curriculum for Nurse Aide in Long Term Care Facilities Training and Competency Evaluation Program (NATCEP) or New Jersey Curriculum for Personal Care Assistants (PCA) to work in a long term care facility or Assisted Living Facility, respectively. The NATCEP training course is 90 hours, consisting of 50-classroom hours and 40 clinical hours in a New Jersey licensed long-term care facility for Nurse Aide. The PCA training course is 85 hours, consisting of 69-classroom hours and 16 clinical hours in a New Jersey licensed assisted living facility, comprehensive personal care home or assisted living program.

The State of New Jersey does not require nurse aides to be certified to work in an acute care hospital. However, if a hospital has a licensed long term care unit and/or a licensed sub-acute unit, Certified Nurse Aides must staff those units.

Note: Hospitals must utilize the approved New Jersey State Board of Nursing (Board) Unlicensed Assistive Personnel (UAP) curriculum in the development and implementation of a training program for unlicensed assistive personnel. Please refer to the Hospital Licensing Standards, N.J.A.C. 8:43G-18.3(e), (f), and (g). The Hospital Standards may be accessed at: http://www.state.nj.us/health/healthfacilities/rules.shtml

The Board of Nursing may be contacted at (973) 504-6430.

To enroll in an approved long-term care-training program, please contact:

  • The long term care facility where you are interested in working; or,
  • Your county vocational school; or,
  • Your county community college; or,
  • The Division of Health Facilities Evaluation and Licensing, Certification Program will provide you with a list of approved programs including private (proprietary) programs. This list may also be downloaded at www.state.nj.us/health/healthfacilities/documents/ltc/approved_
    natcep_programs.pdf

To receive a New Jersey Nurse Aide & Personal Care Assistant Candidate Information Bulletin, a list of approved programs, or if you have questions, please contact the Certification Program:

Fax:
A 24-hour FAX line, (609) 633-9087, is available for your requests.

Phone:
1-866-561-5914

Mail (U.S. Postal Services):
Certification Program
Division of Health Facilities Evaluation and Licensing
New Jersey Department of Health
P.O. Box 358
Trenton, NJ 08625-0358

Mail (Courier Service: i.e. DHL, FedEx, UPS):
Certification Program, Division of Health Facilities Evaluation and Licensing
Department of Health, 171 Jersey Street, 2nd Floor, Trenton, New Jersey 08611-1730

E-Mail: 
Include the word "NATCEP" in the subject line

To help us respond to your inquiry efficiently, please include:

  • Your specific request
  • Your name and mailing address, including zip code
  • Daytime phone number including area code
  • Your e-mail address

Replacing a Lost Nurse Aide Certificate Reporting Name, Address or Employer Changes

To replace a lost nurse aide or personal care assistant certificate, or report a name, address or employer change, please contact:

New Jersey Nurse Aide Registry PSI
3525 Quakerbridge Road, Suite 1000
Hamilton Township, New Jersey 08619

The toll-free telephone number is:
1-877-774-4243

Verification Of Nurse Aide Or Personal Care Assistant Certification

A health care facility may verify the status of a nurse aide by using the PSI web site at: http://www.PSIEXAMS.com


Obtaining Nurse Aide Certification Through Equivalency Or Reciprocity

An individual who is certified in another state or territory of the United States may be entered on the New Jersey Registry, provided that the following conditions are satisfied:

  1. The Department receives documentation from the state's or U.S. territory's registry that the individual has completed a training and competency evaluation program at least equal to that required in New Jersey; and
  2. The individual has not been convicted of any crimes and has no documented findings of abuse, neglect, or misappropriation of resident property on that state's registry; and
  3. The individual complies with the requirements for a criminal background investigation pursuant to N.J.S.A. 26:2H-83 et seq. in New Jersey, which includes the completion of a criminal background investigation application and having fingerprints taken by the live scan process.

Contact PSI at 1-877-774-4243 and ask to apply for Reciprocity.

PSI Customer Care operations may be contacted Monday through Friday 8:30 a.m. to 5:30 p.m. Eastern Standard Time (EST).


Obtaining Nurse Aide Certification Through Alternate Training (Vocational) Routes

The following individuals may take the Department's written/oral examination without first completing a nurse aide training course and clinical skills evaluation:

  • Students, graduate nurses, or foreign licensed nurses, pending licensure, who submit evidence of successful completion of a course in the fundamentals of nursing;
  • Individuals who submit evidence of the successful completion of a course in the Fundamentals of Nursing within the 12 months immediately preceding application to take the written/oral competency examination, including;
    • Individuals certified as a nurse aide in long term care facilities in another state by a state governmental agency and listed on that state's nurse aide registry, who do not meet the requirements for equivalency.
    • Individuals who have had training and experience as a nurse aide in a military service, equivalent to that of a nurse aide; and
    • Individuals who are certified as homemaker-home health aides by the New Jersey Board of Nursing, and who successfully complete the Long-Term Care Module of the Core Curriculum for Unlicensed Assistive Personnel approved by the Department; (Note: a passing grade in the clinical skills evaluation is still required); and
    • Persons who successfully complete the Core Curriculum for Unlicensed Assistive Personnel approved by the Department and the New Jersey Board of Nursing, and the Long-Term Care Module of the Core Curriculum for Unlicensed Assistive Personnel approved by the Department. (Note: a passing grade in the clinical skills evaluation is still required)
Send all documentation of required training to:

Certification Program
Division of Health Facilities Evaluation & Licensing
New Jersey Department of Health
P.O. Box 358
Trenton, NJ 08625-0358


Renewing Your New Jersey Nurse Aide And Personal Care Assistant Certificate (Recertification)

The Department requires the renewal and updating of a nurse aide or personal care assistant listing on the Registry, along with submitting to the fingerprint process, at least once every two years. A PSI data renewal mailer will be mailed approximately 45 days prior to the expiration date listed on the nurse aide or personal care assistant certificate.

NOTE: Nurse aides and personal care assistants who have moved since the last renewal must notify the New Jersey Nurse Aide Registry immediately at 1-877-774-4243. In addition, nurse aides and personal care assistants must notify the Criminal Background Investigations (CBI) Unit at (609) 292-4303.

In order to be recertified, an individual shall:

  • Have a current, valid, nurse aide in long term care facilities or personal care assistant certificate; and
  • Have been employed performing nursing or nursing-related services for at least seven hours for pay, in a licensed health care facility or for an agency licensed by the Department, within the past 24 months from the date of expiration as specified on the nurse aide certificate; and
  • Not have had his or her certificate revoked or suspended; and
  • Complete a criminal history check with fingerprinting prior to the certification expiration date.

For additional information on recertification, you may contact:
PSI Customer Care at 1-877-774-4243

Customer Care Hours:
Monday through Friday 8:30 a.m. to 5:30 p.m. (Eastern Standard Time)


Providing A Nurse Aide Training Course And Obtaining An Application Form For Approval Of A Training Program

To receive application forms and guidelines for establishing a new training course, or to receive application forms for the re-approval of an existing training program, please contact the Certification Program.

Changes in your approved training course cannot be implemented until you receive approval from the Certification Program.

Visit the Department Web site for upcoming Instructor and Evaluator training workshops at: http://www.state.nj.us/health/healthfacilities/index.shtml and search on Provider News, What's New.

You may contact us at:

  1. U.S. Post Office Mail:
    Certification Program
    Division of Health Facilities Evaluation & Licensing
    New Jersey Department of Health
    P.O. Box 358
    Trenton, NJ 08625-0358
     
  2. Courier Service:
    Certification Program
    Division of Health Facilities Evaluation & Licensing
    New Jersey Department of Health
    171 Jersey Street, 2nd Floor
    Trenton, NJ 08611-1730

  3. FAX: 1-609-633-9087

    Your FAX transmissions must include the following information:

    • Your specific request
    • Name of the facility or school and mailing address including Zip Code
    • Your name and mailing address including Zip Code
    • Daytime phone number including area code
    • E-mail Address

Problems With PSI Customer Care

If you are experiencing any problems with Customer Care and would like the assistance of the Certification Program, please contact us by:

Phone: (609) 633-9051
FAX: 609-633-9087
E-mail:

When contacting the Certification Program for problem resolution, please include or have available the following information:

  • The location of the Testing Center and Testing Center employee;
  • The exact problem or concern;
  • The nurse aide or personal care assistant's name;
  • The nurse aide or personal care assistant's social security number;
  • The nurse aide or personal care assistant's certificate number (if certified);
  • The information that was provided by the PSI representative.

NOTE: Nurse aide and personal care assistant candidates are encouraged to retain the Nurse Aide & Personal Care Assistant Candidate Information Bulletin for future reference.


Criminal Background Investigation (CBI)
For Nurse Aides and Personal Care Assistants

Laws of the State of New Jersey (N.J.S.A. 26:2H-83, et seq.) require that all new nurse aide candidates, new personal care assistant candidates, nurse aide candidates applying for reciprocity, and nurse aide/personal care assistants applying for recertification undergo a criminal background investigation (CBI).

CBI PROCESS FOR NEW AND RECIPROCITY CANDIDATES

If you are a new nurse aide/personal care assistant candidate or a reciprocity applicant, you MUST complete a CBI application and schedule a fingerprint appointment before being considered for permanent certification in New Jersey.

If you are enrolled in a New Jersey Nurse Aide Training Program, you will obtain the required CBI application and fingerprint appointment forms from your instructor. If you are an applicant for reciprocity, you will receive the required forms as part of your reciprocity application packet. If you are an applicant for admission through a waiver process, you will receive the required forms from the Department of Health after your request for a waiver is received. Follow all instructions carefully. Failure to follow the instructions on both the CBI Application and on the Fingerprint Appointment Form may delay both processes and result in the denial of your certification. THERE IS NO CHARGE FOR THE PROCESSING OF THE CBI APPLICATION AND FINGERPRINT APPOINTMENT FORM.

Read the CBI Application CAREFULLY! You must answer all questions completely and truthfully. If you falsely answer any question(s) on the application, State law requires that you be disqualified from certification as a nurse aide/personal care assistant in New Jersey, and you may be subject to a fine of $1000.

After you have completed the application, give the pink copy to your employer. Keep the blue copy of the CBI application for your records. Mail the yellow copy to:

CBI/NJDOH
PO Box 359
Trenton , NJ 08625-0359

If you are a nurse aide seeking employment in a long-term care facility, you may work in nursing services for up to 120 days PROVIDED YOU ANSWERED “NO” TO THE TWO SCREENING QUESTIONS. If you answered “Yes” to the questions on the application, you CANNOT work in nursing services until you receive clearance from NJDOH. Also, you must complete all required training and testing and become fully certified by the 120th day of employment.

Allow at least twelve (12) weeks for your CBI process to be completed. This will give the NJDOH enough time to receive data from the New Jersey State Police, the Federal Bureau of Investigation, and to conduct any required investigation based upon those findings.

If your criminal background investigation (CBI) process is completed at the time of testing, and you pass both the skills and written/oral Examinations, you will be given your actual nurse aide certificate at the test center.

If you have completed your nurse aide training and passed the skills and written/oral Examinations, but you have not completed the CBI process, your actual nurse aide certificate will be held by PSI until the CBI process is completed. You will be given only a Score Report. Your certification will be mailed to you.

CBI PROCESS FOR RECERTIFICATION CANDIDATES

The Department of Health (referred to as Department) is required to update your criminal history background check (CBI) each time you are due to renew your certification as a nurse aide or personal care assistant. There is no need to complete a new CBI application. You will receive a notice about updating your criminal history background check from the Department approximately four (4) months before your certification expiration date.

FINGERPRINTING FOR RECERTIFICATION

If the Department is able to identify that you have been successfully fingerprinted for a nurse aide or personal care assistant certification using the electronic fingerprinting system, the Department will request that the previous image be used to update your criminal history background check. If you are renewing your certification, there is nothing you need to do. PSI will be notified of your CBI clearance.

If the Department cannot identify a previous successful fingerprint image for your nurse aide or personal care assistant certification, you will receive a form and a notice to make a fingerprint appointment approximately 120 days before your certification expiration date. You must make and keep a fingerprint appointment before your certification expiration date. It is advisable to obtain an appointment at least 60 days before your certification is due to expire. THERE IS NO CHARGE FOR PROCESSING YOUR FINGERPRINT APPOINTMENT FORM. If you fail to submit a new set of fingerprints, your certification will not be renewed. Those who attempt to obtain a certification after the expiration date will need to comply with the provisions for persons with expired certifications.

Once the Department receives notification that there are no disqualifying offenses, the Department will notify PSI. You must take your Renewal Form (also known as the data mailer), the $30 renewal fee, and photo identification to a PSI Test Center to obtain your new certificate and wallet card. Please refer to the Renewal Form (data mailer) for recertification dates and locations of test centers. Remember to have your Renewal Form signed by your employer. Also, make sure your name and social security number match on both the Renewal Authorization Letter and the Renewal Form, or you will be turned away from the test center.

Any information the Department obtains in the course of your CBI process is kept confidential, except the following:

  • Your full name, your mailing address, your certification number, the date the application was received, the certificate type(s) for which you have applied, the date we received the State and Federal response to your fingerprint submission, your employer, the date your certificate was issued and when it expires, whether we determined if you were qualified or disqualified from certification, and if you requested a hearing and the results of the hearing.

This information is considered public by law.

Information, which is specific to the contents of a criminal history, is never disclosed. The NJDOH does not share or disclose this information with any other party, unless we are required to do so by court order. Also, the Department will not release the details of your criminal history report to your employer; however, we are required by law to notify your employer if you are disqualified from certification. PSI does not have access to any CBI information. If you have questions about the CBI process, please call the New Jersey Department of Health. If you are calling within New Jersey, call toll-free at (866) 561-5914, and select option “1”, then option “4”. If you are calling from out-of-state, call (609) 633-9051.

It is important to understand that the Department receives reports of any convictions, which occur after we conduct your background check. Please understand that if you are convicted of a disqualifying offense after we issue your certification or recertification, we are required by law to revoke your certificate until you are able to affirmatively establish rehabilitation by the production of clear and convincing evidence. Conviction of a crime or offense in any of the following areas will trigger the revocation;

In the New Jersey Code of Criminal Justice, crimes or offenses found in the following chapters will trigger a revocation:

  • Chapter 11, Homicides
  • Chapter 12, Assaults
  • Chapter 13, Kidnapping and criminal coercion
  • Chapter 14, Sex offense
  • Chapter 15, Robbery
  • Chapter 20, Thefts, larceny and frauds
  • Chapter 24, Endangering the welfare statutes
    • Chapter 35, Drug offenses (excluding possession of marijuana under 50 grams or hashish under 5 grams).

The law requires that we take this action regardless of where the offense is committed. If the conduct occurs out of State, we must revoke your certificate if the conduct would have resulted in conviction of one of the above types of offenses if it were committed in New Jersey. Also, attempts and conspiracies are considered as though the actual offense was committed. Please call the Department if you have any questions.

SCREENING QUESTIONS

New and reciprocity candidates must complete the screening questions shown on the CBI application. If you answered “Yes” to any or all four questions, you must provide evidence which demonstrates why you should not be disqualified from certification as a nurse aide/personal care assistant. Materials must be mailed along with your CBI application to:

NJDOH
CBI Unit
PO Box 359
Trenton , NJ 08625-0359

At minimum, you MUST submit the following:

  • A written statement indicating the specific details of each conviction you have on your criminal record, including the details of the offense(s), any contributing circumstances, the outcome of any trial/hearing, and what you have done since the offense to better yourself;
  • If you were on probation or parole, a letter from the probation or parole office indicating that you successfully completed your term. If you are currently under a term of supervision, a letter indicating that you are in compliance with the terms of your supervision must be included; and
  • A reference letter from your long-term care employer, or from an instructor in an approved nurse aide training program providing details of your ability to care for elderly residents.

You do not have to include, but MAY choose to send the following:

  • Personal references from members of the clergy, or co-workers who know you and can attest to your character. If you wish the NJDOH to consider evidence of drug, alcohol, or psychiatric counseling, you should include a letter from the counselor or program in which you were enrolled; and/or
  • Any certificates, awards, and proof of additional education and/or training that you wish the NJDOH to consider.

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