|Patients encouraged to exercise or eat a healthy diet||Doctor understands how health affects daily life|
|This graph shows HMO members responding "yes" on the following survey question: "Has a health professional or your health insurance plan encouraged you to exercise or eat a healthy diet?"||HMO members rated their HMO on the following survey question: "Does your personal doctor or nurse understand how any health problems you have affect your day-to-day life?"|
Note: Results on this page are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. Small percentage differences may represent measurement (sampling) error rather than actual differences in HMO performance.