|Courtesy, respect and helpfulness of medical office staff
||Percent of primary care doctors who stayed with HMO in 1996|
|HMO members rated their HMO on survey questions asking how often the
office staff at their doctor's office or clinic treat them with courtesy and respect
and how often they were helpful.
||This graph shows the percentage of primary care doctors who stayed with the HMO.
Patients often prefer to see the same physician over time. A larger percentage indicates that
more doctors stayed with the plan and, therefore, that patients will be able to see the same
|NOTE: Results on this graph are based on a 1997 satisfaction
survey of a representative sample of each HMO's members which was conducted by
an independent survey company. Numbers may not add to 100% due to rounding.
|a||HMO failed to submit the required information necessary to monitor HMO quality.|
|b||HMO was not required to submit data for this measure because of small enrollment.|
|c||Data that the HMO submitted failed to meet the state's audit requirements.|
|NOTE: The results on this graph are based on HMO records.|