|Sick patients' ease of finding a doctor||Getting the care sick patients need|
|This graph shows HMO members responding "yes" on the following survey question: "With the choices your health insurance plan gives you, was it easy to find a personal doctor or nurse you are happy with?"||HMO members rated their HMO on survey questions asking how often they got medical treatment or specialty care they needed, saw their own doctor and got assistance when they called a doctor's office.|
Note: Results on this page are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. Small percentage differences may represent measurement (sampling) error rather than actual differences in HMO performance. Numbers may not add to 100% due to rounding.