NJDHSS New Jersey HMOs: Performance Report Learn About HMO Quality

Ease of finding a personal doctor Ease of getting a referral to specialists

This graph shows HMO members responding "yes" on the following survey question: "With the choices your health insurance plan gives you, was it easy to find a personal doctor or nurse you are happy with?" This graph shows HMO members responding "yes" on the following survey question: "Was it always easy to get a referral when you needed one?"

Ease of Finding a Personal Doctor Chart Ease of Getting a Referral to Specialists Chart

Note: Results above are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. Small percentage differences may represent measurement (sampling) error rather than actual differences in HMO performance.

Ease of finding a personal doctor	Ease of getting a referral to specialists
This graph shows HMO members responding "yes" on the following survey question: "With the choices your health insurance plan gives you, was it easy to find a personal doctor or nurse you are happy with?"	This graph shows HMO members responding "yes" on the following survey question: "Was it always easy to get a referral when you needed one?"