|Ease of finding a personal doctor||Ease of getting a referral to specialists|
|This graph shows HMO members responding "yes" on the following survey question: "With the choices your health insurance plan gives you, was it easy to find a personal doctor or nurse you are happy with?"||This graph shows HMO members responding "yes" on the following survey question: "Was it always easy to get a referral when you needed one?"|
Note: Results above are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. Small percentage differences may represent measurement (sampling) error rather than actual differences in HMO performance.