|Doctors who communicate well||Doctors who spend enough time with patients|
|HMO members rated their HMO on survey questions asking how often their doctor or other health care professional listened carefully, explained things, showed respect and involved them in decisions about their health care.||HMO members rated their HMO on survey questions asking how often their doctors or other health care professionals spend enough time with them and ask about their medical history.|
Note: Results on this page are based on a 1997 satisfaction survey of a representative sample of each HMO's members which was conducted by an independent survey company. Small percentage differences may represent measurement (sampling) error rather than actual differences in HMO performance. Numbers may not add to 100% due to rounding.