NJDHSS New Jersey HMOs: Performance Report Learn About HMO Quality

Maintaining a healthy lifestyle and having a good doctor are important to your health. Finding an HMO committed to providing you with high quality care and customer service is also important. An HMO is responsible for ensuring that members are satisfied with the HMO and its doctors.

* All circles show the results of statistical tests between each HMO's score and the average for the New Jersey HMOs that reported results. Differences are statistically significant.

a The survey question asked individuals to rate their HMO on a scale from 0 to 10, where 0 = "worst possible" and 10 = "best possible." Comparisons are based on each plan's average score for this question.

b Comparisons are based on the percent responding "yes" to the relevant survey questions.

c The survey question asked members to rate their HMO on a scale from 1 = "never" to 4 = "always." Comparisons are based on each plan's average score for this question.

See detailed results for

Ease of finding a personal doctor
Ease of getting a referral to specialists
Reasonableness of paperwork and payment
Efficiency and helpfulness of HMO's customer service

*	All circles show the results of statistical tests between each HMO's score and the average for the New Jersey HMOs that reported results. Differences are statistically significant.
a	The survey question asked individuals to rate their HMO on a scale from 0 to 10, where 0 = "worst possible" and 10 = "best possible." Comparisons are based on each plan's average score for this question.
b	Comparisons are based on the percent responding "yes" to the relevant survey questions.
c	The survey question asked members to rate their HMO on a scale from 1 = "never" to 4 = "always." Comparisons are based on each plan's average score for this question.