2001 NJ HMO Performance Report

	Cover Letter
	Quality Matters
	Performance Summary
	Service and Access
	Doctors and Medical Care
	Staying Healthy
	Getting Better / Living with Illness (Part 1)
	Getting Better / Living with Illness (Part 2)
	Choosing Your Health Plan
	Taking Responsibility for Your Health Care
	Contacting Your Health Plan
	Appeals and Complaints
	Other Important Resources
	HMO and POS Differences
	Consumer Bill of Rights
	Return to Cover Page
	Performance Report (PDF)
	Plan Comparison Tool Allows you to choose specific plans for comparison

Doctors and Medical Care

Are health plan members satisfied with their doctors and medical care?

This section shows how the health plans compare to the New Jersey plan average in working with doctors to provide high quality medical care to their members.
Higher than average scores mean better performance.

Performance Compared to the Average

Higher than the New Jersey health plan average

About the Same as the New Jersey health plan average

Lower than the New Jersey health plan average

Health Plan Rating of
health care Getting care
quickly Rating of
personal doctor How well doctors
communicate

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

CIGNA-HMO/POS

Horizon-HMO

One Health-HMO

Oxford-HMO/POS

PHS-HMO/POS

United-HMO/POS

University-HMO/POS

WellChoice-HMO

Due to differences in sample size, health plans with the same or similar scores can have different circle ratings.

See each health plan's scores below:

Rating of health care
Getting care quickly

Rating of personal doctor
How well doctors communicate

Rating of health care

Percent of members who rated their quality of care a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):

NJ Plan Average

Aetna USHC-HMO/POS

AmeriHealth-HMO/POS

CIGNA-HMO/POS

Horizon-HMO

One Health

Oxford-HMO/POS

PHS-HMO/POS

United-HMO/POS

University-HMO/POS

WellChoice

Getting care quickly

Percent of members who said they always were able to obtain advice, get timely appointments, and get care for an illness or injury never had to wait over 15 minutes past appointment time to see a provider:

Rating of personal doctor

Percent of members who rated their personal doctor a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):

How well doctors communicate

Percent of members who said their doctor always listened carefully explained things clearly showed respect spent enough time with them:

Health Plan	Rating of health care	Getting care quickly	Rating of personal doctor	How well doctors communicate
Aetna USHC-HMO/POS
AmeriHealth-HMO/POS
CIGNA-HMO/POS
Horizon-HMO
One Health-HMO
Oxford-HMO/POS
PHS-HMO/POS
United-HMO/POS
University-HMO/POS
WellChoice-HMO