	Cover Letter
	Background Information
	Quality Matters
	Health Plan Choices
	Doctors and Medical Care
	Staying Healthy
	Care for Kids
	Getting Better / Living with Illness (Part 1)
	Getting Better / Living with Illness (Part 2)
	Your Responsibilities
	Appeals and Complaints
	HMO and POS Plan Differences
	Getting More Information
	Sources of Information
	NJ Consumer Bill of Rights
	Return to Cover Page

Access and Service
Do members have access to the care and service they need?

Circles compare each health plan's score to the average for New Jersey health plans. Higher than average scores mean better performance. Bar graphs below show scores for each plan on these topics.

Performance Compared to the Average

Higher. Score for plan is above the average score for New Jersey health plans.

Average. Score for plan is neither higher nor lower than the average score for New Jersey health plans.

Lower. Score for plan is below the average score for New Jersey health plans.

Bar graphs showing scores for each plan on these topics:

Rating of health plan
Getting needed care
Getting care quickly
Customer Service