NJ Department of Military and Veterans Affairs
NJ Army National Guard US Property and Fiscal Office

Purchasing and Contracting
Points of Contact
GPC Program
How to do business with USPFO
Current Solicitations
Contract Award Notices
Results of Bid Openings
Links
Customer Survey
Purchasing and Contracting - Customer Survey

Customer Survey of the Purchasing & Contracting
USPFO for New Jersey

Thank you for assisting the USPFO-NJ P&C Division to better serve you.  We need to obtain information regarding the quality of services provided and the areas of most concern to you.

We ask that you complete the survey as it relates to a specific action.  Comments should relate to specific actions and individuals.  The questions provided may be interpreted differently, therefore we ask that you take advantage of the comment boxes provided to provide detailed information and fully describe areas of concern.

(Please select the appropriate box)

1. Capacity?

Customer

Contracting Officer Representative (COR)

Wanted General Information

Other Command (Please Identify):

Other Capacity (Please Identify):

Action
 Credit Card

Purchase Order

Delivery Order against GSA Contract

Post Award (scope of work, solicitation, evaluation)

Other:

Period


 

 

5
Strongly
Agree

4
Agree

3
Neutral
or N/A

2
Disagree

1
Strongly
Disagree

1

Duties professionally conducted

2

Courteous

3

Followed through on issues requiring further research

4

Kept me informed on items or problems that could significantly affect the acquisition


5

Accessible when needed to ask questions

6

Made to feel as a part of solicitation, evaluation and award processes

7

Receptive to new ideas or way of doing things

8

Showed sincere interest in meeting my requirements

9

Returned my phone calls with reasonable promptness


10

Handled complaints or emergencies immediately

11

Demonstrated knowledge of the procurement process

12

Advised me of the best way to achieve procurement goals

13

Provided accurate guidance in procurement matters

14

Suggested new ideas or alternative processes that could be used

4. How can the USPFO-NJ P&C provide better service?

5. Based upon your experience with the USPFO-NJ P&C, what are its strong points?

6. Our Internet site is at the following address: http://www.state.nj.us/military/uspfo/pc/index.html.  In order to provide complete support to our customers, are there any topics that you would like to see added to our Customer Information Page?

7. Please provide suggestions to improve this survey.

8. Other comments:

9. If you would like us to contact you, please provide the following information:

Full Name:    

Phone Number:     

E-mail address:                                                                 
Contract/Purchase Order Number or other method to identify your procurement action, if applicable:




 

www.army.mil
www.army.mil
The Official Homepage of the U.S. Army
Contact Us | Privacy Notice | Legal Statement | Accessibility Statement NJ.gov
NJ National Guard Family Programs Open Public Records Act