P.O. Box 160
Point of Service Technology Rolls into MVC Agencies
“From day one, Governor Corzine has called for fiscal responsibility at all levels of government,” said Harrington. “With more than a billion dollars collected annually, it is critical that we maintain a comprehensive and accurate financial reporting system. POS provides the MVC with one more tool to better monitor day-to-day financial transactions and ensures a complete accounting of every penny received.”
POS, the latest in a number of technological infrastructure investments made by the MVC, began in May 2008 with a test at the Mount Holly Agency in Burlington County followed by a pilot at Monmouth County’s Hazlet Agency. With initial success found at both locations, the MVC moved forward with full implementation at all 43 agencies statewide. Work continues to introduce POS to the MVC’s Regional Service Centers.
The new system provides MVC Agencies with a full point-of-service environment through the use of a modern cash register at each facility workstation. MVC customers will see more simplified transaction processing through the use of POS scanning capabilities, which allow information to be entered and calculated with the scan of a bar code. More importantly, POS also brings enhanced financial reconciliation tools that give the ability to link payment data to transaction data, perform more detailed analysis and auditing and better identify fraudulent activity.
POS’s improved financial monitoring also comes from the ability to search various pieces of data within the system. From receipt number to customer driver license number, the MVC can pinpoint a specific transaction and determine the details associated with it.
“Point of Service is much more than a new cash register,” added Harrington. “It is another tremendous step forward for the MVC as we seek to improve service levels and enhance the security of our operations. We are committed to focusing our limited resources on those projects and initiatives that will aid us in providing the core motor vehicle services that customers rely on each day.”
Since its formation in 2003, the MVC has made a vast number of improvements in the areas of service, safety and security; many of which are based on the use of improved technology. From security enhanced Digital Driver Licenses (DDL) to the present overhaul of the MVC’s nearly 30-year-old computer system, wise investments in technology are helping the MVC to meet its goal of becoming a model of excellence in motor vehicle services.