MVC ANNOUNCES THE LATEST ENHANCEMENT IN CUSTOMER SERVICE AND CONVENIENCE
All MVC locations now offer easy access to one’s own personal driving record
(TRENTON) – New Jersey’s nearly six million licensed drivers now have the ability to purchase their own driver history abstract at any motor vehicle agency, following an announcement today by Motor Vehicle Commission (MVC) Acting Chief Administrator Shawn B. Sheekey. The move to expand the availability of the abstracts to all 43 locations is a part of the MVC’s ongoing efforts to bring more services to the doorsteps of its customers.
"We've made tremendous progress in reforming and improving the customer experience at the MVC over the past four years," Governor Jon S. Corzine said. "This announcement is one more example of our commitment to improve efficiency and convenience for our citizens."
“From the Internet to the agency, we are continually improving access to MVC services for our customers,” said Sheekey. “Now, each agency can instantaneously provide customers with a personal, certified driver record upon request. This is another example of the MVC making good on Governor Corzine’s commitment to ensuring a more accessible, responsive and efficient government.”
Prior to Sheekey’s announcement, MVC customers in need of their five-year driver history abstract could only obtain one at a Regional Service Center or at one of six northern New Jersey agencies, which began the service following the closure of the Wayne Regional Service Center. Certified driver history abstracts have also been available by request online at www.njmvc.gov and via mail with a delivery time of two to seven days. To obtain an abstract, a driver must complete an application, provide one, four-point primary form of identification, such as a valid New Jersey Driver License, and pay the required fee of $15.
Driver history abstracts provide basic driver information such as name, address, driver license number, expiration date and endorsements, if any. More importantly, the abstract lists any motor vehicle events, including adjudicated violations and accidents, in which the driver was involved. To help drivers understand a driver history abstract, the MVC offers an informative brochure, which is available for download in the “Licenses” section of www.njmvc.gov.
“Service enhancement was one of the primary issues stressed by the Fix DMV Commission in its 2002 report,” added Sheekey. “Wise investments in physically and technologically modernized agencies have allowed us to address this issue and expand various types of services offered throughout the state.”
Over the last several years, the MVC has announced a number of positive service expansions aimed at making transactions more customer-friendly and convenient. From initial handicapped plate applications and the Temporary Visa Restriction (TVR) process to historic vehicle plate purchases and salvage title issuance, services that were once limited to particular MVC sites are being decentralized in order to meets the needs and busy schedules of customers.
Additionally, MVC technology and facility investments such as the overhaul of its primary computer and driver testing systems and construction of prototype Model Agencies, position the MVC to better provide its core services now and in the future.