Now Serving: Monday and Extra Agency Hours Statewide
Nearly 10 Additional Hours Available at all 39 Motor Vehicle Agencies
((TRENTON) – Motor Vehicle Commission (MVC) Chairman and Chief Administrator Raymond P. Martinez today highlighted recently extended agency hours and ushered in the highly-anticipated return of Monday service by ceremonially unlocking the door to the Wayne agency. The new, more convenient hours, which also include Tuesday evenings and Saturday mornings, were implemented to provide greater convenience and address the needs of customers around the state.
“We have listened to you and added the convenience that was needed most,” said Martinez this morning as he greeted customers in Wayne. “This change is designed to allow more flexibility and provide the customer with more hours outside of a traditional 9-5 schedule.”
As of today, all 39 motor vehicle agencies operate under the following schedule:
Traditionally, MVC agencies closed during the week at 4:30 p.m. Under this new plan, customers gain nearly 10 additional hours of service per week with agencies remaining open one hour later. Additionally, the MVC is offering evening service until 7:30 p.m. on Tuesday and popular Saturday hours from 8:00 a.m. until 1:00 p.m.
Martinez noted that today’s changes to agency hours are just the first step in a long-term plan that also includes significant technology upgrades targeted to improve service levels, enhance the security of operations and expand motorists’ ability to conduct transactions online and by mail.
“We are confident the MVC can accomplish all of these customer friendly upgrades and still operate within an austere budget,” said Martinez.
Under Governor Christie, the MVC has continued to make great strides in the areas of security, service and safety. These initiatives include a new, security enhanced driver’s license designed to prevent fraud, the opening of modernized facilities built on state-owned land to eliminate costly leases and the creation of a new Passenger Transportation Advisory Council to foster communication between different transportation industries and promote safer roadways. The MVC has also increased operational efficiencies through cross-training personnel to perform all types of agency transactions.
Coming next year, the MVC will also begin the implementation of a new, secure system that will allow drivers to easily renew their licenses by the Web or mail. The move will reduce the need to visit an agency from once every four years to once every eight years and will allow over 1 million customers per year the opportunity to “skip the trip” to the MVC by renewing on line.
As always, customers can avoid unnecessary trips to an agency through 24-7 access to a variety of motor vehicle services via the Web. From vehicle registration renewals and driver abstract requests to surcharge/restoration payments and driver test scheduling, www.njmvc.gov provides the added convenience of transactions from home.