MEDIA RELEASE

Christie Administration Continues Focus on Customers with
Modernized Agency in Monmouth County
High-volume facility has redesigned layout for better customer service

(EATONTOWN) – Highlighting our commitment to the enhancement of customer service, New Jersey Motor Vehicle Commission (MVC) Chairman and Chief Administrator Raymond P. Martinez officially re-opened the modernized Eatontown Agency.

At today’s ribbon cutting, Chief Administrator Martinez was joined by Eatontown Mayor Dennis Connolly, Assemblywoman Mary Pat Angelini, Assemblywoman Caroline Casagrande,Assemblyman Declan O'Scanlon, Jr. and a representative from Senator Jennifer Beck’s office. The MVC is grateful to the leadership of Monmouth County for making this day possible. Chief Administrator Martinez reinforced that the MVC is a state-wide customer service organization that assists millions of customers each year and hundreds of thousands in the Eatontown office annually.

He stated, “The Eatontown Agency is a great addition to the six other modernized agencies that the MVC has built across the State, and to the customer service initiatives we have implemented in recent years.”

While the physical building is not a new facility, it has certainly been made to feel  
like one, which is an asset to all those who utilize the agency. The facility, located in Monmouth County, is built on state-owned land with redesigns and features that have been incorporated to better serve customers.

The exterior of the main structure was revitalized by replacing the roof, windows and the building siding. In addition, the existing road test field house was demolished and a new structure was built.

The interior of the agency has improved technology including all new voice and data wiring, a new security system, as well as a new security camera system. The agency is laid out to better meet the needs of the public and allows employees to provide improved service. To enhance the agency experience, updated finishes, new furniture and completely renovated rest rooms are in place throughout the building.

“Our efforts to improve are numerous and ongoing. Everything we’re doing,” said Chief Administrator Martinez, “whether it’s improving our physical infrastructure, expanding our online and mail-in services or streamlining our operations, all works together to create a more positive customer experience.”