The New Jersey Office of the Ombudsman for the Institutionalized Elderly is part of a national resident-focused advocacy program that seeks to protect the health, safety, welfare, and civil and human rights of older individuals in institutions. Staff and volunteers work with individual residents to help them address challenges they face.
If you (or someone you know) lives in a long-term care facility and has a problem or concern, please contact us. We investigate, resolve and/or refer complaints to the appropriate agency. By law, callers may remain anonymous and our case files are closed to the public.
To file a complaint:
Call Toll Free Intake Line: 1-877-582-6995
Write: The Office of the Ombudsman
P.O. Box 852
Trenton, NJ 08625-0852
IN THE EVENT OF AN EMERGENCY, PLEASE DIAL 911
For more information call (609) 826-5090 or 1-877-582-6995.
In addition to individual resident advocacy, OOIE seeks opportunities to bring about systems change on local, state, and federal levels. Some of our recent advocacy issue areas are listed below.
Rules and Regulation
Legal citations governing the Office of the Ombudsman for the Institutionalized Elderly are:
N.J.S.A. 52:27 G et. seq, N.J.A.C. 17:41 et. seq, 45 CFR 1321 and 1327, and 42 U.S.C. 3058G