DMV announces new features
to improve security and customer service
(East Brunswick) – Transportation Commissioner Jack Lettiere and Diane Legreide, Director of the Division of Motor Vehicles, announced today the implementation of security and customer service enhancements that will help DMV meet its objective for safer and more efficient service.
These initiatives include the installation of Automated Driver License Testing (ADLT) system in the agency’s 28 Driver Testing Centers throughout the State, waiver of the written test requirement for out-of-state licensed drivers, and the unveiling of a new, customer-friendly website.
“Today we continue to make good on this Administration’s promise to fix the Division of Motor Vehicles,” said Transportation Commissioner Jack Lettiere. “The installation of automated driver license testing systems throughout the state will safeguard the integrity of our tests and the waiver of written tests for out-of-state drivers will put an end to needless aggravation for experienced drivers moving to our State.”
“Today’s announcement highlights our commitment to becoming a more secure and customer-friendly agency,” said Legreide. “Last year, we began customer service training for agency employees. We issued nametags and made it mandatory for employees to wear them. But to have excellent customer service, you need more than just friendly employees who wear nametags.”
Legreide said upgrading the agency’s technology is essential in achieving both a secure DMV and one that provides customers with the service that they deserve.
The installation of the ADLTs will allow the agency to eliminate the old paper tests and thwart cheating.
Another customer-friendly initiative is the elimination of the written test requirement for out-of-state licensed drivers. Legreide said she will change this policy once the new Motor Vehicle Commission is formed later year. This initiative will affect nearly 100,000 drivers.
The new DMV website will provide customers the convenience they need and deserve. The redesigned website makes finding answers to questions easier and allows for more self-service options. The address is www.state.nj.us/mvc.
“We plan to launch new website features every six months to better serve customers,” Legreide said. “Certainly, if we can provide some services on-line, some customers may not have to wait in line or be left holding on the telephone line for a customer service representative.”
The content for the web site was compiled from various printed documents including the old website, the Driver’s Manual and information compiled from manuals used by employees who staff the General Information help line to ensure customers get a consistent answer.
“We have also created a tool that helps our customers with some of their most frequently asked questions,” Legreide said. “The questions are always worded from the customer’s point of view.”