Quality
Management
Summary
The New Jersey Department
of Transportation (NJDOT)
has developed a Quality
Management (QM) process
that is used to document
the structure, responsibilities
and procedures required
to achieve and deliver
a quality project.
The QM process
ensures that NJDOT design
criteria and quality standards
have been met. The process
includes the specific activities
that are used to execute
QM.
Department Policy and
Procedure 360 requires
that all Designers (Consultant
and NJDOT in-house design
staff) comply
with all written QM Procedures
for the entire Capital
Project Delivery Process.
Objectives
The process goal is to
improve QM on
Capital Projects during
Concept
Development (CD), Preliminary
Engineering (PE)
and Final Design (FD)
phases and to reduce errors
and omissions, change of
plans, or change orders
during the Construction
(CON) phase.
To accomplish this, the
QM processes have
been expanded to include
CD
and PE in order for QM
processes and procedures
to encompass the entire
Capital Project Delivery
Process for all
phases.
Major Tasks
The QM Process
has several functions and
tasks:
- Quality Functions: Process
guidance documents,
identify the quality
functions to be performed
and integrates these
functions for each phase
of the of the delivery
process. The QM
Top Down Flow Charts
show the required Quality
Activities and descriptions.
- Interactive
Communications: Formal
and informal communication
between SME and
Project Stakeholders
during all phases of
the Project Delivery
Process need to be documented.
The goals of the Interactive
Communications procedure
are:
- To establish
that all
designers are required
to document the important
design decisions
during the CD, PE,
FD
and CON
phases of the Project
Delivery process
within a Design Communications
Report (DCR) which
shall be in accordance
with the Interactive
Communications
Procedure.
- To identify
and provide guidance on the
issues that need to be documented,
including
the agreements, specific details
of a project,
the evaluation of design
deficiencies, fatal flaws identified
during
design development,
the selection of
the Preferred Alternative,
impact assessments,
public input, and
stakeholder coordination.
Also included in
the DCR is
the reasoning behind
the agreements or
resolutions of the
issues of design
elements.
- To
establish
requirements
and procedures
for all
designers
to prepare,
obtain
approval
of, and
to post
the approved
DCR
for a project
on the
Capital
Project
Delivery
Web site.
- To
obtain
a systematic
archive
of all
project
stakeholder
communications
and agreements
of project-related
decisions
and issues
that
will establish
a lessons-learned
database
for historical
review.
- Quality Management
Review Procedures: The
purpose of the QM
Review Procedure is
to provide NJDOT with
reasonable assurance
that the design of
a project is proceeding
in accordance with
the Scope Statement
and that the designer
has considered all
areas that may have
a major impact on the
design of a project.
The QM Review
Procedure also provides
direction when preparing
Interim Submissions,
FD Submissions,
Pre-Plans,
Specifications and
Estimate (PS&E)
and PS&E
Submissions.
- Quality Management
Plans: The
QM plan
describes how a designer’s
Project Management team
will implement its organization’s
quality policy. Designers
(in-house or consultant)
are responsible for creating
and implementing their
organization’s
QM Plan. NJDOT’s
Program Management Office
(PMO) is responsible
for reviewing and approving
all QM Plans. This ensures
that the provisions
will meet the required
quality levels, incorporate
good engineering practices,
and adequately address
the required 14 elements
of the “Quality
Management Plan Procedure”.
All Designers (Prime
Consultant Designers
and NJDOT in-house design
staff) are required
to obtain approval of
the QM Plan through
NJDOT’s
PMO. The approved
QM Plan shall be maintained
and updated by the Designer,
as necessary.
- Designer/Department
Certifications:
- A “Designer
Certification” is
a requirement for
CD at
the completion of
the CD phase.
- A “Designer
Certification” is
a requirement
for PE
at the
completion
of the
PE phase.
- A “Designer
Certification” is
a requirement
for
the FD Submission.
- A “Designer
Certification” is
a requirement
for the
PS&E Submission.
- A “Department
Certification” to
the Federal Highway
Administration (FHWA)
is a requirement
at PS&E.
- QM Audit Process: The
QM Audit Process will
be controlled by the
PMO. The goal is to evaluate
a project’s level
of compliance with NJDOT
procedures, the QM
Plan and project-specific
QM requirements.
Designer or Project-Specific
QM Audits may be performed
during any phase of the
Project Delivery Process
(CD,
PE,
FD, and CON)
according to the QM Audit
Procedure.
Products
Quality Management Plan
All Designers
(in-house and consultant)
are required to create
and electronically submit
a QM Plan to the
NJDOT Capital Project Delivery
web site, Designer Upload
page according to the
QM Plan Procedure. The
PMO of the NJDOT will
review and approve all
QM Plans.
A designer (prime consultant)
must seek and obtain approval
from the NJDOT for the
QM Plan before
the designer (prime consultant)
is permitted to enter into
a Consultant Agreement
with the NJDOT.
Design Communications Report (DCR)
All Designers (in-house
and consultant) are required
to submit DCR’s on
their projects to the
Division of Project Management
Project Manager for approval.
The Designer’s
Project Manager is responsible
for posting an electronic
file of the “approved
DCR” on the
Capital Project Delivery
Web site under Design
Communications Reports.
Quality Certifications
A Designer Certification
is required of all Designers
(in-house design and
consultant). The Designer
Certifications are made
by the designer to the
appropriate approved
CD, PE and FD Scope Statement. Department Certification
The Project Manager
is responsible to submit
a Department Certification
with the Final PS&E
Submission (if Federal
Project).
Some
of the files below
are in Portable Document
Format (PDF). You
will need Adobe Acrobat
Reader, which is
available free from
the state Adobe
Access page,
to view the files.
Flow Charts
Guidance Documents
Templates
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