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The Commissioner's Report

(archived)

Efforts continue to improve E-ZPass
cost and efficiency


In July Governor McGreevey announced a new plan for improving the performance and efficiency of E-ZPass. The focus of this effort is on reducing bogus violation notices, improving customer service and funding the $469 million deficit that the Administration inherited.

Since that announcement significant progress has been made. ACS State and Local Solutions, the nation's premier electronic toll system vendor, has been hired and has already begun to remedy equipment failures in the lanes and to institute new customer service enhancements.

Every month more than 270,000 bogus violations were being mailed to legitimate E-ZPass customers. Not only was this exceedingly frustrating for customers, it was costing the state millions of dollars. In fact, New Jersey spent $17 million more to collect fees than it received in fines. This simply wasn't smart business and in July and August a moratorium on the issuance of violation notices was instituted while the new vendor began to fix the system.

Each month 35,000 new customers join E-ZPass and we are optimistic that as confidence in the system is restored that more individuals will join. Over the next few months, additional reforms will be instituted including the announcement of a plan to bring High Speed E-ZPass to the Garden State Parkway.
 
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  Department of Transportation
  P.O. Box 600
  Trenton, NJ 08625-0600
OPRA - open public records act

  Last Updated:  January 20, 2005