Employers' Pensions and Benefits Administration Manual (EPBAM)
   

 

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Transmittal Electronic Payment System (TEPS)

To TEPS Procedure Guide


Introduction

In July of 1997, the Division of Pensions and Benefits introduced the Transmittal Electronic Payment System (TEPS). This system was developed for the use of local employers for the transmittal of pension contributions, life insurance premiums, and SACT monies, electronically by telephone. In 1999, the system was enhanced to allow employers to remit transmittal shortage statements through TEPS.  Recent further enhancements allow employers to transmit many payment types via the Internet, as well as by telephone. The enhanced TEPS will continue to be expanded to accept all payment types listed in the TEPS Procedures Guide.

The Transmittal Electronic Payment System is a safe and efficient system that allows payments from your bank accounts to the Division of Pensions and Benefits almost immediately. This insures that payments are received safely and by the due date, as long as the authorizing transmittal is made in a timely manner.

This system allows you to remit transmittal payments electronically in either of two ways:

  • By simply making a toll free phone call and entering the information by using the touch tone pad, or;
  • By accessing the TEPS Payment Internet site.

How TEPS Works

The funds transfer mechanism used for making the electronic payments is the Automatic Clearing House (ACH) Debit. This simple method of payment allows the transfer of funds by authorizing the Division of Pensions and Benefits to debit your checking account for the retirement system and the amounts you report each month. The cost of reporting the ACH debit is assumed by the Division; however, financial institution fees for the actual transfers of funds are not covered. We suggest you contact your banking institution and request a complete fee structure since these charges do vary in the financial industry.

By Phone: In order to initiate the payment, the employer must make a toll free call to provide the security and payment information each month. If this call is not made each month, the Division of Pensions and Benefits cannot debit the account. At the conclusion of your call, you will be given a reference number. This number will serve as proof of your payment and a "tracking number" in the event you need to inquire, research or cancel the item. Verification of the pension payments will appear on the monthly account statement you receive from your financial institution.

Via the Internet: To initiate the payment, the employer must log on to www.payments-govonesolutions.com/njpenmenu. After logging on to TEPS, enter your location number and current password, which is the same one used with the telephone application. You will find a user friendly program that will guide you through the payment, inquiry, or payment cancellation process.

How to Establish a TEPS Account

To implement this system, a local employer must file a TEPS Employer Authorization Form (fill in and print version) for each pension system administered. (For employers who do not have Adobe Acrobat 4.0 or higher, the plain version of the form is also available: TEPS Employer Authorization Form, plain version.) You may also request a TEPS Employer Authorization Form by calling the Division of Pensions and Benefits at (609) 292-0157.

The completed form should be faxed, with cancelled check, to 866-568-2495. You will then receive the TEPS access instructions and confirmation of your enrollment as the formal indication that you can begin using the system. Please retain a copy of this form for your records.

After you have submitted a properly completed TEPS Employer Authorization Form, the application is prenoted to ensure that the Division has the correct banking information. This normally takes 12 to 15 days. After successful prenoting, you will be provided with detailed instructions and a copy of the TEPS Procedure Guide for using TEPS.

How to Change Banking Information

Complete and FAX a TEPS Employer Authorization Form for each affected retirement system. The information is prenoted, which normally takes 12 to 15 days. Notice of Changes for TEPS should be submitted to the Division of Pensions and Benefits on or after the date that the new checking account becomes effective.

When a reporting district submits banking change information, it is established procedure to change your password. After the prenote process is completed, you will receive a confirmation notice advising that you can begin using TEPS. This notification provides the new 4-digit password. You can maintain this password, or follow the instructions immediately below to change it to one of your choosing.

How to Change Your Password

You may change your password value at any time and as often as you wish. See the TEPS Procedure Guide for instructions.

When Using TEPS to Make Payments by Phone

The TEPS system permits, or limits the number of system identified errors to 2 per entry field. If this limit is exceeded, you will be automatically transferred out of the touch tone system to a live operator for assistance.

What will the operator do once I am transferred?

The operator will prompt you through the same sequence of steps in the touch tone version for reporting your payment. If you were transferred to the operator due to an error entry, you will be required to start from the beginning, with your Location ID number. The operator will not be able to confirm your location number or password value.

For technical or enrollment assistance, you may contact the TEPS Helpline between the hours of 9 A.M. and 7 P.M. EST/EDT, Monday through Friday at 1- 888-835-3345.

What hours are the operators available?

The operators are available 24 hours a day, 7 days a week.

 

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Last Updated: July 2, 2012