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EMPLOYER PENSIONS AND BENEFITS
INFORMATION CONNECTION (EPIC)

EPIC Registration Help

If you experience a problem registering or logging on to an existing EPIC account, you can
see the suggested solutions by selecting from the Help Topics listed below.

EPIC Registration Help Topics

 

Note: Before you can begin using EPIC you must be registered with MyNewJersey and
have EPIC access assigned by your employer's Certifying Officer.

OTHER EPIC HELP PAGES

Registering for EPIC

Employers and Certifying Officers

Detailed instructions for Certifying Officers who need help assigning EPIC access or EPIC Applications to employees should see the EPIC Security Guide.

Employees

Detailed instructions for registering with MyNewJersey and authorizing access to EPIC are provided in the detailed EPIC Registration Instructions.


Entering an Authorization Code

  1. You must retrieve the Authorization Code from the e-mail you received when your employer registered you for EPIC access.

  2. Log in to your MyNewJersey account using the “Logon ID” and “Password” you created. Make sure that the “MyNewJersey” tab is selected along the top of the page.  b

  3. Click on the link along the top of the page for “Enter Authorization Code”. 
    b

  4. In the window that opens, enter your Authorization Code exactly as it appears in the e-mail (you may wish to highlight copy, and paste from the e-mail).  Click the “Finished” button when done.

open

Note: The Authorization Code can be used only one time — do not reuse or re-enter your Authorization Code as it will lock all access to your EPIC account.  Delete the e-mail with the Authorization Code after you successfully enter it in MyNewJersey.

5.  The system will log you out.

6.  Log back in to MyNewJersey and you should see the “Pension and Benefits” box along the left-hand side of the page.

7.  Click the “MBOS and EPIC” button/icon to go to your EPIC home page.

If you continue to have difficulty, please contact the Division's Employer Education Unit at (609) 292-7524.


Certifying Officer Must Authorize Access to EPIC Applications

The Certifying Officer at your employing location must give you access to the EPIC Applications.
Once access is provided, you will be able to see the application button when you log on to your EPIC home page.

Instructions for adding additional users in EPIC can be found in the EPIC Security Guide.

If you continue to have difficulty, contact the Division's Employer Education Unit at (609) 292-7524.


Cannot Find Application Buttons on EPIC

  1. See the Certifying Officer at your employing location to confirm that you have been assigned access to the specific EPIC Application.  

    If not, see the instructions above on having your Certifying Officer assign EPIC Application Access.

  2. If you have confirmed with your Certifying Officer that you have been assigned access, you should see the application button on your EPIC home page.  If you still do not see the button…

  3. Due to the number of applications available through EPIC, you may find that the application button is listed on a second page with other applications.  Click the “More Applications” button if it is provided on your EPIC home page.

    If you continue to have difficulty accessing EPIC Applications, please contact the Division's Employer Education Unit at (609) 292-7524.

Contacting MyNewJersey for Password Help

  1. Try using what you think your password might be.  MyNewJersey will not lock you out for guessing incorrectly.

  2. If you cannot get in you must obtain and reset a “Password”

    • Return to the MyNewJersey "Log On Page" and click “Forgot your Password?”;

      b

    • On the page that opens, enter your “Logon ID” and click “Submit”;

      y

    • The system will ask you a "challenge question". Answer the question and click “Submit”;

    • If you answer the question correctly, MyNewJersey will verify the information they have on file and send a new password to your e-mail address;

    • When you receive your new password, return to the MyNewJersey log on screen, enter your “Logon ID” and your new password exactly how it appears (you may wish to highlight copy, and paste using your mouse);

    • When the MyNewJersey site opens, go immediately to “change profile” at the top of the page and change to a password you can easily remember. Click “Update” when you are done.

    bb

    Passwords must be at least 6 characters long and chosen from at least two of these groups: lowercase letters, uppercase letters, digits, and other characters (except space, quotes and \).

    Note: Forgotten Log On IDs and Passwords are the most common problem members have when using MBOS.  Be sure that you can remember your Log On ID and Password for future use.

  3. If you cannot answer the "challenge question" or do not receive the new password due to a different e-mail address, return to the MyNewJersey "Log On Page" and click on "Help".

b

    • On the page that opens, click "Contacting myNewJersey Support"; and then

    • Click the link in item #5 “contact myNewJersey support“ (or use this link);

    • Use the page that opens to contact MyNewJersey for assistance.  Fill in the subject line as “forgot password/new e-mail address".  Be sure to include your name and your “Logon ID” in the message, and include the reason you cannot receive a new password. Please be as specific as possible in your message.  

    • MyNewJersey will verify the information they have on file for you and will reply to your e-mail address.  

Contacting myNewJersey for Log On ID Help

If you cannot remember your myNewJersey “Log On ID” try using what you think your "Log On ID" might be.  myNewJersey will not lock you out for guessing incorrectly.

If you cannot get in, you must retrieve your Log On ID from myNewJersey.

  1. From the myNewJersey “Log On Page” click “Forgot your Logon ID?”

    • b

    • On the page that opens, enter your “Email address” and click “Submit”;

      y

    • The system will ask you a "challenge question". Answer the question and click “Submit”;

    • If you answer the question correctly, myNewJersey will verify the information they have on file and send Log On ID information to your e-mail address.

      Note: Forgotten Log On IDs and Passwords are the most common problem members have when using EPIC.  Be sure that you can remember your Log On ID and Password for future use.

  2. If you cannot answer the "challenge question" or if you have multiple, valid "Log On IDs" that use the same e-mail address but are associated with different systems (such as one Log On for EPIC and another Log On for MBOS) the “Forgot your Logon ID?” feature will not be able to send your "Log On ID". In these cases, you must contact the myNewJersey Help Desk directly to obtain your "Log On ID".

    • From the myNewJersey "Log On Page" click "Help";

    • Next click "Contacting myNewJersey Support"; and

    • On the page that opens, click the link in "item #5" for "contact myNewJersey support" (or use this link);

    • Use the form page that opens to contact myNewJersey for assistance.  Please be as specific as possible in your message (for example - forgot Logon ID).

    • myNewJersey will verify the information they have on file for you and will reply to your e-mail address.  

Adding User Access on EPIC

  1. If you are certain that you have registered for MyNewJersey and that your employer has assigned you EPIC access, see the help information for “Password” and “Logon ID” problems listed above.

  2. If you have not been assigned EPIC access, the Certifying Officer at your employing location have the ability to add new users and grant application access on EPIC.  

    Contact your Certifying Officer to resolve your access problem. 

    Instructions for adding additional users in EPIC can be found in the EPIC Security Guide.

If you continue to have difficulty, contact the Division's Employer Education Unit at (609) 292-7524.

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“MBOS and EPIC” Button/Window/Icon on MyNewJersey Not Displaying

If you do not see the “MBOS and EPIC” button and it was previously visible on your MyNewJersey home page, here are common reasons why buttons, windows, icons, or other content is now missing. 

  1. After you log on to MyNewJersey, be sure you have selected the “MyNewJersey” tab along the top of the page. 
    b
    If “MyNJHome” or “MyNJBusiness” is selected instead, click on the “MyNewJersey” tab.  Look for the “Pensions and Benefits” window along the left-hand side of the page.

  2. Look along the left-hand side of your MyNewJersey home page.  If you see the “Pensions and Benefits" heading but the box has been minimized, maximize the box and restore it to its normal size by using the restore button at the upper right of the blue bar that is normally across the top of the “Pensions and Benefits" box.
    b
  3. If the “Pensions and Benefits" heading is completely gone, you may have clicked the X button in the blue bar above the box or window, causing that section of content to be "removed" from your MyNewJersey page.

    To get it back, look along the "Welcome" line at the top of the page and click the "content" link.  On the page that opens, make sure the “Pensions and Benefits" box is checked and then click the “Finished” button.

    b

    Look for the “Pensions and Benefits" box or heading along the left-hand side of your MyNewJersey home page. If the box is minimized, maximize the box and restore it to its normal size by using the restore button at the upper right of the blue bar.
    b
  4. You may have created more than one MyNewJersey account and used an authorization code to link the "Pensions and Benefits" window to one of those accounts, but you're logged on to a different account.

    You need to log on to the correct account to access the service. If you created more than one account and you can't remember the “Logon ID” for the account you need, contact MyNewJersey for help.

Changing Your E-Mail Address

An e-mail address change for EPIC users is made on MyNewJersey by the user, and on EPIC by the Certifying Officer.

  1. Log on to your MyNewJersey account.  Along the top “Welcome” line, select “change profile”.
    b

    The Client Profile page will open. Update your e-mail address in the box provided.

    portalemail

  2. Click the “Update” button to return to the MyNewJersey home page.

  3. Next, you must notify your Certifying Officer of the change in your e-mail address. The certifying Officer must modify the e-mail address in EPIC through the EPIC Security System.

    Instructions for modifying user information in EPIC can be found in the EPIC Security Guide.
 
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Copyright State of New Jersey, 1996-2012
Division of Pensions and Benefits
PO Box 295
Trenton, NJ 08625-0295

Last Updated: November 28, 2012