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Pensions and Benefits


To provide quality benefits and services that meet the needs of our clients
and others we are committed to serve, through our efficient and responsive workforce.


  • WE will achieve customer satisfaction through equitable, effective, responsive service, and clear and accessible communications that meet the needs of our clients.

  • WE will encourage and support an accomplished workforce that is knowledgeable, flexible, technically proficient and committed to excellence.

  • WE will be committed to working with executive and legislative agencies and governing boards to improve the design and implementation of benefits programs.

  • WE will support technologies that simplify procedures and improve services, manage our resources in a responsible and creative manner, and hold contracted service providers to high standards.

  • WE will work with participating employers to enhance their role in the administration of benefits for their employees through integrated technology that allows them to access and process benefit information directly.


  • WE are customer-focused, recognizing each client individually.

  • WE acknowledge as our greatest asset our knowledgeable, hard working, and dedicated staff.

  • WE are financially responsible in the administration, oversight and delivery of our programs.

  • WE are committed to providing quality, timely, accurate, efficient, and cost effective benefits services.

  • WE are committed to creating and developing a quality work environment using state-of-the-art technologies, and processes that foster continuous improvement of our organization through teamwork, motivation, and communication among staff.


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