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Did You Receive a Letter Asking for Additional Information?

Why did I receive this letter?

Is there something wrong with my return?

Why do you need documents like my W-2 statements?

What if I don’t have my W-2?

Do I have to respond by mail?

Can I resolve this letter over the phone?

What happens after I send in my information?

What if I don’t respond?



Why did I receive this letter?
You must send us the requested information so we can process your tax return and issue a refund. It’s our job to verify the accuracy of tax returns, and getting supporting documents from you is one way we verify your income or withholding information.

Is there something wrong with my return?
When you receive a letter from us, it doesn’t mean you or your tax preparer did anything wrong. We simply need more information. But to check if you may have made a mistake, read about Common Filing Mistakes.

Why do you need documents like my W-2 statements?
Depending on how you file your taxes, we don’t always receive your W-2s. Electronically filed returns generally do not include attachments. You may have entered the data from your W-2 on an electronic return, but we still need to confirm the information is correct. If you filed a paper return, there may be a problem reading the documents you sent. We simply need to verify the wage and/or withholding amounts. Sometimes the fastest way to process your refund is to ask for the supporting documents from you.

What if I don’t have my W-2?
We won’t be able to process your refund without your W-2 or other supporting documentation. If you haven’t received your W-2, or misplaced it, visit I need my W-2 for help.

Do I have to respond by mail?
You must provide your documents so we can process your refund. You can’t resolve this letter over the phone.

Instead of mailing your documents, you can:

Can I resolve this letter over the phone?
No. We need you to send us supporting documentation. However, we understand you may have questions or concerns. If so, contact us at (609) 943-5000. Agents are available Monday from 8:30 a.m. to 5:30 p.m. and Tuesday through Friday 8:30 a.m. to 4:30 p.m. – except holidays.

What happens after I send my information?
We process and review documents in the order they are received. The sooner you respond, the faster we can review your documents. Since we manually review all materials, this process may take up to 90 days. We will mail you a follow-up letter if we need additional information. However, you can check the status of your refund at any time by calling our automated system at 1-800-323-4400 or using our Online Refund Status Service.

What if I want to receive confirmation that you received my information?
You can use the New Jersey Online Notice Response Service (NJ ONRS) or visit one of our Regional Information Centers.
The NJ ONRS system will provide you with two email confirmations. You’ll receive these when the information is:

  • Successfully uploaded to NJ ONRS;
  • Transmitted to the Division of Taxation.

The Regional Information Centers can accept your information and provide you with a receipt. Staff members at the centers may be able to make adjustments to your return.

Telephone agents cannot verify receipt of your documents.

What if I don’t respond?
If you don’t provide the information the letter requested, we won’t be able to process your refund. It’s important that you respond with the needed documents.

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Last Updated: Wednesday, 04/05/17



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