Translator Disclaimers

If you're having trouble affording your utility bills, there are many options for help. Below is an overview of the customer assistance programs that are available in New Jersey. To download a summary of these programs, click here.

PAGE Program

The Payment Assistance for Gas and Electric (PAGE) Program provides relief on natural gas and electric bills for low- to moderate-income New Jersey households that are past due on their utility bills and are experiencing a temporary financial crisis. Eligible applicants cannot be receiving or be eligible for a Universal Service Fund (USF) benefit or a Low Income Home Energy Assistance Program (LIHEAP) benefit. PAGE is administered by the Affordable Housing Alliance. For a list of eligibility requirements for these programs and to apply online, visit njpoweron.com. If you have questions, please call (732) 982-8710.

 

Comfort Partners

Comfort Partners is an energy saving and education program that directly installs energy savings measures FREE of charge for qualified low-income customers. Comfort Partners is sponsored by NJBPU’s New Jersey Clean Energy Program™. Call 1-800-915-8309 or visit www.njcleanenergy.com/CP (electric or gas heat only) to learn more.

 

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) is administered by the New Jersey Department of Community Affairs. LIHEAP helps New Jersey households pay for heating costs and certain medically-necessary cooling expenses. Renters who have their heating costs included in their rent may also qualify. Applications for LIHEAP are accepted from October 1, 2019 through July 31, 2020. To print applications, review eligibility requirements, and locate your county application agency, visit nj.gov/dca/divisions/dhcr/offices/energy.html or call 1-800-510-3102. Completed USF/LIHEAP applications and supporting documentation may be emailed to USFHEA-application@dca.nj.gov

 

Universal Service Fund

The Universal Service Fund (USF) helps make energy bills more affordable for qualifying households whose annual household income is at or below 185% of the Federal Poverty Level. The program was designed so that households most in need receive the highest benefit, by using a "percentage of income" formula. Benefits appear as a credit on the household electric and/or gas bill (capped at $1,800 per year). USF is administered by the Department of Community Affairs. For more information about USF, please visit https://www.energyassistance.nj.gov or call toll-free 1-866-240-1347. Completed USF/LIHEAP applications and supporting documentation may be emailed to USFHEA-application@dca.nj.gov

Fresh Start: Fresh Start allows eligible New Jersey households participating in USF for the first time to earn forgiveness for pre-existing arrearages by making full, on-time payments for 12 months. You cannot apply for Fresh Start, but if you are eligible you will be enrolled by your utility company and receive information about the program in the mail.

 

Winter Termination Program

Administered by NJBPU, the Winter Termination Program protects specific categories of customers from having their gas or electric shut off between November 15 and March 15 of each year. Those enrolled in certain other programs (including Supplemental Security Income, Temporary Assistance to Needy Families, USF, and Lifeline) are protected by the Winter Termination Program. An additional “catch-all” category is also included for those who are unable to pay their utility bills because of circumstances beyond their control, such as unemployment or illness. For more information about the Winter Termination Program, call 1-800-624-0241.

 

 

Lifeline Program (Energy Assistance)

    

Lifeline is administered by the New Jersey Department of Human Services (DHS) and provides an annual energy benefit to qualified seniors and the disabled. The benefit can help eligible homeowners and renters with electric and/or natural gas costs. You can apply for Lifeline by using the NJSave application, available at www.aging.nj.gov. For more information about Lifeline, call 1-800-792-9745, or click here

 

NJ SHARES

NJ SHARES is a non-profit organization that provides assistance to income-eligible New Jersey households for paying their energy, telephone, broadband (internet), and water bills. Applications for NJ SHARES grants can be made at any of the more than 270 participating social service agencies throughout the state. For more information, call 1-866-657-4273 or visit www.njshares.org.

 

 

Lifeline (Federal Telephone Assistance Program)
The federal Lifeline telephone assistance program provides a discount on your monthly telephone bill. Eligibility for the program is determined based on participation in any of the following programs: Supplemental Security Income, Medicaid, Supplemental Nutrition Assistance Program (SNAP), Federal Public Housing Assistance (Section 8), Federal Veterans Pension, or Federal Veterans Survivors Pension. You may also qualify based upon your income level (below 135% of the Federal Poverty Line). To participate in the program, you must submit proof of participation in the qualifying programs or income eligibility to the service provider, which must verify that documentation. The Lifeline program is limited to one discount per household, and the level of services provided under the program may vary among providers, with some restrictions on the optional services available to participants.

 

For more information, please contact your local telephone service provider for residential and broadband service:

Verizon New Jersey – 1-888-337-3339 (NJSHARES) or click: NJSHARES

CenturyLink/United Telephone Company of New Jersey – 1-800-201-4099 – www.centurylink.com/Pages/Support/LifeLine

Warwick Valley Telephone Company – 1-800-952-7642

 

For wireless service, please contact these providers:

Tracfone – 1-800-977-3768 - www.safelink.com

Virgin Mobile – 1-888-898-4888 - www.assurancewireless.com

 

NJ Energy Assistance Brochure and USF/LIHEAP Application

NJ Energy Assistance Brochure (English)

NJ Energy Assistance Brochure (Spanish)

Universal Service Fund/ Home Energy Assistance Application

 

Did you know that if you are having trouble affording your utility bills, there are many options for help? Please click here to see an overview of the available customer assistance program