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State of New Jersey, Civil Service Commission
Governor Phil Murphy • Lt.Governor Sheila Oliver

Scheduled Date:
Email CLIPTraining.Support@csc.nj.gov or contact the Registration Team at 609-777-2225 to be added to the waitlist.

Mercer County Community
1200 Old Trenton Rd
West Windsor, NJ 08550

Cost per Person: $159

Pre- Requisite: None

Length: 6 hours

Time: 8:30am - 4:00pm


Course Description

Providing high-quality customer service is a common goal shared by government agencies. As government employees, we provide both external and internal customer service. Our external customers are the citizens of New Jersey. Our internal customers include our colleagues, supervisors, and management. The way customer service needs are addressed reflects on you as an employee, and your State or local government agency. This one-day course is designed to assist you in strengthening your communication, listening, and questioning skills to assess customer needs and provide appropriate solutions.

Learning objectives:

  • Recognize customer service as an essential professional practice
  • Identify ways that successful customer/client interactions enhance job satisfaction
  • Distinguish customer service approaches for external versus internal customers
  • Recognize the ways our behaviors affect others
  • Apply verbal and non-verbal communication and listening techniques
  • Demonstrate increased confidence and skill as a problem solver
  • Apply techniques to manage challenging customers
  • Apply diffusion, de-escalation, and recovery techniques to better serve angry customers
  • Develop an individual action plan to implement techniques

Please complete the HR-1 Training Authorization Form to request classroom training. Your direct supervisor, departmental training coordinator and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

Fax your form to 609-777-2336. For any questions, please call the Registration Team at 609-777-2225.


Training Authorization Form

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