We use interpersonal skills to communicate and interact with other people, both individually and in groups. Effective face-to-face communication helps us: resolve differences, build trust, and have respectful interactions. As simple as communication seems, much of what we try to communicate to others, and what others try to communicate to us, gets misunderstood, which can cause conflict and frustration. In this one-day course you will realize the impact of your communication skills and learn how to use your communication skills to better connect with management, coworkers, peers, and clients.

Learning objectives:

• Define communication
• Recognize benefits of effective face-to-face communication
• Develop skills to listen actively and empathetically
• Identify what your non-verbal messages are telling others
• Practice assertive situations
• Develop questioning skills
• Identify common communication problems
• Demonstrate communications skills in difficult scenarios

Learning Management System Users:  Please login into your Learning Management System account and navigate to “Now Enrolling” from the “Browse” drop-down menu.  Select the training you wish to register for and click “Enroll.” This will initiate the required approval process.   

External participants, can click here to complete the HR-1 Training Authorization Form. Your direct supervisor, departmental training coordinator, and fiscal officer must approve the form. HR-1's received without proper approval will be returned to the Department's Training Coordinator.

Please note: You are not scheduled for the requested classroom training until you receive an official email confirmation from CLIP.

If you have any questions about the program or the registration process, you can reach a customer success representative by calling (609) 777-2225 or emailing CLIPTraining.Support@csc.nj.gov. 

A $20 administrative  fee will apply to learners who do not have Learning Management System (LMS) platform accounts.

Training Authorization Form