The State of New Jersey
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2007 New Jersey HMO Performance Report
Performance Summary

How New Jersey HMOs Perform Overall

This chart summarizes New Jersey HMO performance in four broad areas by comparing each HMO’s performance to the statewide HMO average. Each broad area is made up of several performance measures, which are further described on the following pages.  

Higher than average scores mean better performance.

Circles compare each selected HMO's score to the average for New Jersey HMOs. Bar graphs show scores for each HMO on these topics.
Performance Compared to the Average
higher Higher than the New Jersey HMO average
same About the Same as the New Jersey HMO average
lower Lower than the New Jersey HMO average


Overall Performance
See the following pages for more details
HMO Service and Access* Doctors and Medical Care Staying
Getting Better/Living with Illness
Aetna - HMO/POS same same lower lower
AmeriHealth - HMO/POS same same same same
CIGNA - HMO/POS same same same same
Health Net - HMO/POS same same higher same
Horizon - HMO same same same higher
Oxford - HMO/POS same same same lower

*Service and Access is a composite of Rating of HMO, Getting needed care, and Claims processing. NCQA will not be reporting the Customer Service composite for 2007; therefore it is not included in the service and access summary score.

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