Emergency Medical Services

To file a complaint about a provider of emergency medical services, contact the Office of Emergency Medical Services at 609-633-7777, Monday through Friday, 9:00 a.m. to 5:00 p.m. Situations that may warrant the filing of a complaint include, but are not limited to:

• Unprofessional or unlawful conduct or care rendered by a certified EMT or Mobile Intensive Care (MIC) Paramedic;
• The rendering of care by an individual representing himself/herself as a certified EMT or MIC Paramedic, when in fact that individual is not certified;
• Unprofessional and/or unlawful care rendered by a licensed MAV, BLS or ALS service provider, including unfit vehicles; and/or
• The rendering of services by an unlicensed MAV, BLS or ALS service provider (excluding volunteer ambulance, rescue and first aid squads).

To review enforcement files at OEMS, write to:

Office of Emergency Medical Services
New Jersey Department of Health
P.O. Box 360
Trenton, NJ 08625-0360

In the interest of public health and safety, the New Jersey Department of Health (NJDOH) may issue an order to cease and desist where a person, institution, agency, corporation or business concern is operating an MAV, BLS or ALS service without a license. NJDOH also may issue an order to cease and desist to anyone it has reason to believe is operating as an EMT or Mobile Intensive Care Paramedic who is not certified.

In addition to annual licensing inspections, all licensed service providers and their vehicles are subject to random, unannounced inspections. NJDOH may issue a formal written warning to a certified individual or licensed service provider that has committed a violation which, while warranting some type of sanction, does not rise to the level of an action to suspend or revoke a certification or license.

In those instances where NJDOH has reason to question a licensed EMT's or Mobile Intensive Care Paramedic's clinical competence NJDOH may choose to impose a period of probation.