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In the fee-for-service system, care management is shifting away from DDD case management to community-based support coordination agencies. As individuals enroll or transition into the Supports Program or Community Care Program under fee-for-service, they will have the ability to choose the support coordination agency they wish to work with (or, if preferred, a support coordination agency can be asigned by DDD). The individual/guardian also has the ability to request to change their support coordination agency at any time.

DDD Case Management

DDD case management services help individuals learn about and gain access to services that can help address their needs. These include, but are not limited to, Medicaid waiver and Medicaid State Plan services as well as natural supports offered within the local community and appropriate services offered through other state agencies.

Community-Based Support Coordination

Together with the individual and his/her family, a support coordinator develops the Person Centered Planning Tool; assists the individual in identifying service needs and researching service providers; and writes the Individualized Service Plan (ISP), which authorizes services and service providers. 

Support coordinators assist individuals with accessing services from:

  • natural supports offered within the local community
  • appropriate services offered through other state agencies
  • DDD-funded programs and services

Support coordinators conduct monthly monitoring to:

  • ensure the individual is receiving the services authorized in the Individualized Service Plan
  • ensure the services continue to meet the individual’s needs
  • provide follow up as needed
  • check in on the individual’s health and safety 

Support coordinators monitor an individual's progress and services through:

  • monthly phone contacts
  • quarterly face-to-face visits
  • annual home visits
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