DHS Risk Management System
To assure senior level quality management, the Office of Program Integrity and Accountability (OPIA) operates a Risk Management System (RMS). The Department of Human Services refers to “Risk Management” as a set of practices that leads to minimizing possible harm to systems and to individuals.
OPIA assembles the data it collects to create a quarterly “Report Card” - utilizing performance data from each adult-serving DDD-licensed provider agency across various DHS systems, including licensing, investigations and critical incident reporting. This enhances transparency and enables the public to assess provider strengths. The Report Card reflects licensed DDD homes serving adults and is not inclusive of homes serving people under 21 and funded by the Department of Children and Families.
A Risk Management System seeks to identify factors that may increase those risks and actively promotes practices that will keep risk as low as possible. The purpose of this Risk Management System is to promote a positive quality of life for all adults with developmental disabilities by ensuring safety and well-being.
1.23.23 Webinar- *NEW DHS Licensed Provider Report Card
This information is designed to serve as a resource for Division of Developmental Disabilities (DDD), community providers, stakeholders, consumers and their families, and the general public to better navigate the complex ‘universe’ of residential and day program services.
Other relevant information about Licensed agencies, which may involve the quality of the program, the scope or level of therapies and instruction, recreation and vocational opportunities, is not contained in these reports. Consumers and their families should research these factors independently when exploring providers.
This dashboard is not intended for use in promotional or marketing materials.
Council on Systemic Risk Assessment
Once the Report Card is disseminated and analyzed, the next level of action is convening a DHS Council on Systemic Risk Assessment. The Council provides an executive level review of the Risk Indicator Report.
OPIA managers partner with the Division of Developmental Disabilities (DDD) and Division of Mental Health and Addiction Services’ managers, and other DHS administrators to evaluate – at a systemic level - the report’s critical domains. The Council’s goal is to decide upon a coordinated, comprehensive and efficient course of action to address systemic risk among community providers.
The DHS Council on Systemic Risk Assessment:
- Focuses and aligns the activities of the participants who are responsible for performing risk management functions.
- Improves the ability to identify and reduce risk to individuals and the service delivery system.
- Creates a partnership with those providers to improve delivery of services.
- Improves the processes and systems which are responsible for creating the data.
- Recommends the formation of a quality management team to provide technical assistance, training, and resolution to the agency providers.
