New Jersey Long-Term Care Ombudsman

Information on
Novel Coronavirus

Have questions about COVID-19?
The NJ Poison Control Center and 211 have partnered with the State to provide information to the public on COVID-19:
Call: 2-1-1 for general information (24/7) or 1-800-962-1253 for medical information (24/7)
Text: NJCOVID to 898-211
Visit covid19.nj.gov or nj.gov/health for additional information

New Jersey Long-Term Care Ombudsman

Coronavirus update: On March 13, the federal government ordered long-term care facilities to restrict all visits. At this time, all visits by NJ LTCO staff are suspended. However, the NJ LTCO continues to accept complaints and will reach out to the long-term care facility by telephone in order to attempt to resolve any problems a resident might be experiencing. The LTCO can be reached by calling 1-877-582-6995 or by email at ombudsman@ltco.nj.gov You can find additional information on these restrictions on the NJ Department of Health website or you can call the DOH at 1-800-792-9770. Additional info for families and residents is also available on the Consumer Voice website.

Welcome to the New Jersey Long-Term Care Ombudsman Website

1-877-582-6995

Long-Term Care Ombudsman Advocacy and Investigation

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Volunteer Advocate Program

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A Nursing Home May Not Be Your Only Option

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Regional Ethics Committees

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To File a Complaint

	Tel.: 1-877-582-6995
	Fax: 1-609-943-3479
	ombudsman@ltco.nj.gov
	NJ Long-Term Care Ombudsman P.O. Box 852 Trenton, NJ 08625-085

IN THE EVENT OF AN EMERGENCY,
PLEASE DIAL 911

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Stop Elder Abuse

LTCO advocates for the rights of residents of long-term care facilities and investigates allegations of abuse, neglect and exploitation. LTCO is the voice of the state’s most vulnerable institutionalized elderly citizens.

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Local Volunteer Opportunities

You can help to improve the lives of elderly residents of long-term care facilities in your neighborhood. Volunteers receive 32 hours of free training. Classes are forming now.

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Regional Ethics Committees

LTCO Regional Ethics Committees provide much-needed education, conflict resolution, and ethical guidance to facilities and families when difficult decisions need to be made.

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Interview with Volunteer Advocate Karen Thompson, Courthouse Center

Karen Thompson has spent 12 years assisting hundreds of nursing home residents as a LTCO Volunteer Advocate at Courthouse Center in Cape May.

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Garden State’s No Rose Garden to Grow Old In, Advocates Tell Lawmakers

“Nearly all the complaints that we receive …boil down to the fact there are simply not enough qualified staff there to help residents with their most basic needs,” Ombudsman Laurie Brewer told the first meeting of the new NJ Assembly Senior Services Committee.” Brewer’s complete comments can be found in the NJ Spotlight article:

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Connect with the New Jersey Long-Term Care Ombudsman

I Choose Home NJ

If you or someone you know:

Is living in a nursing home or developmental center
Has or will be there for 90 days or more
Is eligible for Medicaid
Wants to move back into the community

The I Choose Home NJ Program may be able to help you move back into the community with low- or no-cost in-home services.

Information on
Novel Coronavirus

Official Site of The State of New Jersey