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Information on
Novel Coronavirus

Have questions about COVID-19?
The NJ Poison Control Center and 211 have partnered with the State to provide information to the public on COVID-19:
Call: 2-1-1 for general information (24/7) or 1-800-962-1253 for medical information (24/7)
Text: NJCOVID to 898-211
Visit covid19.nj.gov or nj.gov/health for additional information

Division of Pensions & Benefits

COVID-19 Resources for SHBP and SEHBP Members

To address the COVID-19 outbreak, the following information and resources are provided for members of the State Health Benefits Program (SHBP) and School Employees' Health Benefits Program (SEHBP).

SHBP/SEHBP COVID-19 Response Q&A

SHBP or SEHBP members who have provider or claim questions should contact their medical plan directly.


Horizon BCBSNJ

Horizon COVID-19 Q&A

Horizon Telemedicine – Telemedicine and Telehealth Coverage is now being provided to SHBP/SEHBP members and their families at no cost share.

Horizon Behavioral Health

  • Joyable - Manage your behavioral health anytime, anywhere, from your computer or mobile device thorough this digital tool.
  • AbleTo Community Support Program – Work privately and confidentially via phone or video chat, to get personalized, one-on-one support from a licensed therapist. You will also learn ways to manage daily stress and better adjust to the changes in your family and work routines. AbleTo Teletherapy Services are 100% confidential and FREE as part of your health plan.
  • Workit Health’s Telemedicine – Horizon members are now able to join an evidence-based digital treatment for opioid and alcohol use disorders by signing up for Workit Health’s digital addiction care online or over the phone without a referral. Treatment is provided via Workit Health’s web and phone apps, and includes therapy from licensed counselors, medication management with buprenorphine/naloxone or naltrexone, and a personalized curriculum of evidence-based interactive courses. Members can sign up directly by calling 609-474-0106, 9:00 a.m. to 7:00 p.m. EST M–F. Members can also access WorkIt via the Horizon Doctor Hospital Finder or can be referred to WorkIt via Horizon Health Guide or the Horizon Behavioral Health team.

Direct Primary Care Medical Home


OptumRx


NJWELL (Active Members and Retired SEHBP Members)

NJWELL offers online events such as fitness classes, health education webinars, and challenges that can help you get active and healthy – Learn More!

Follow NJWELL on Facebook!


Additional Resources

  • Quizzify – Information and quizzes about COVID-19 reviewed by doctors at Harvard Medical School.
  • myStrength – Digital Mental Health App based in clinical models like cognitive behavioral therapy, acceptance and commitment therapy, positive psychology, mindfulness, and motivational interviewing to improve and sustain health and well-being.
    • myStrength is available at no cost to SHBP/SEHBP Members for 90 days during the COVID-19 outbreak.
  • Wellbeats – A virtual fitness training vendor offering over 500 on-demand exercises, mindfulness, nutrition, and fitness classes, anytime and anywhere.
    • SHBP/SEHBP members can have free access to Wellbeats through April 30th.

SHBP/SEHBP COVID-19 Response Q&A

SHBP or SEHBP members who have provider or claim questions should contact their medical plan directly.


Aetna Medicare Advantage

Aetna is committed to providing SHBP and SEHBP retirees with support during the COVID-19 pandemic and is ready and able to take care of you during this COVID-19 outbreak.

Member Resources

Stay up to date with the latest information on benefits, program changes, and FAQs.


Telehealth

Aetna is now offering a $0 copay for telehealth visits (until further notice). You can use telehealth visits for any reason, not just COVID-19 diagnosis. Just contact your doctor and they'll let you know how they can see you by virtual care services (videoconferencing and over-the-phone care). Teladoc® is also now temporarily available to all Aetna Medicare Advantage members at no cost. However, you are encouraged to seek virtual care from your own doctors when possible to maintain care continuity.

To access Teladoc, simply call 1-855-TELADOC (855-835-2362) or visit Teladoc.com or help. It's available 24/7.


Resources For Living

For those concerned about COVID-19 and anxious about what to do, the Resources For Living program is now available for all members and non-members. You can receive confidential and timely connection to support resources in your community. You can call 1-833-327-2386 (TTY: 711) to speak with a Resources For Living consultant.

Free Crisis Support

  • Aetna Resources For Living has opened a free crisis support line — just call 1-866-370-4842 (TTY: 711).
  • All Medicare members have 24/7 access to the Aetna nurse medical line at 1-800-556-1555 (TTY: 711).

Helpful Videos to Ease Your Mind

View some short videos that provide some helpful tips on staying safe and calm during these times.


Informational Flyers

Tips and strategies for coping

Preparedness Guides



Aetna Healing Better Kits

Aetna is sending care packages to members hospitalized with COVID-19. Packages include useful information and resources to help you continue to recover at home.


OptumRx


NJWELL (SEHBP Retired Members)

NJWELL offers online events such as fitness classes, health education webinars, and challenges that can help you get active and healthy – Learn More!

Follow NJWELL on Facebook!


Additional Resources

  • Quizzify – Information and quizzes about COVID-19 reviewed by doctors at Harvard Medical School.
  • Wellbeats – A virtual fitness training vendor offering over 500 on-demand exercises, mindfulness, nutrition, and fitness classes, anytime and anywhere.
    • SHBP/SEHBP members can have free access to Wellbeats through April 30th.

SHBP/SEHBP COVID-19 Response Q&A

COVID-19 Stakeholder Resource Guide – An informational toolkit for SHBP/SEHBP participating employers.


Horizon BCBSNJ

Horizon COVID-19 Q&A


Aetna Medicare Advantage

Videos

Related Videos - to see more videos, please refer to our video library

Applying for a Pension Loan

SHBP/SEHBP Horizon Health Guides

MBOS Login Issues Part 1: Forgot Your Login ID or Password


Last Updated: Wednesday, 04/29/20