Following is an overview of our mission and core program activities. Overall, we strive to support the Department of the Treasury’s core mission areas of services to the public, support services for State agencies, revenue generation and asset management through the provision of responsive, accurate and efficient services on a sustained basis.
Our business and cross-agency service portfolio includes:
Activities Encompassed within Our Service Portfolio
Direct Electronic Services to Businesses and the Public: Provide direct filing, payment, information access and customer support services via online and secure bulk electronic channels, with integrated electronic payment transactions and consolidated/streamlined cross-agency business processes (involves all major tax and employer systems, as well as large-scale licensing systems).
Payment and Revenue Management: Receive, process, and deposit all forms of tax and fee payments for multiple agencies, allocating monies to agency accounts and reconciling all revenue streams with the State's financial accounting system (over $35 billion processed annually).
Processing Operations: Review, data capture and electronically scan/store documents and remittances (over 11 million mail receipts for numerous agencies and approaching 4 billion electronic images on file and available for direct automated retrieval).
Strategic Document Services: Working with a cross-agency team to comprehensively address State-wide records management and image processing systems/services planning and development, with emphasis on: maximizing use of existing centralized facilities, reducing inefficient system purchases; increasing cross-agency sharing of records and information resources; ensuring effective use of automated records systems and services on a sustained basis; fostering adherence to best practices and standards; and coordinating information technology and records management planning.
Non-tax Debt Collection: Administer the State's centralized non-tax debt collection program, collecting past due amounts from fees, fines, penalties and assessments levied by all Executive Branch agencies and administering the State's Motor Vehicle Surcharge program (combined activities account for nearly $130 million in combined collections per year).
Records Management Services: Provide State-wide services including records and forms analysis, records storage, image processing consultations and image processing system registration.
Business Registry: Provide business formation, integrated tax/employer registration and Uniform Commercial Code (UCC) services in a single programmatic complex, along with all associated file maintenance services including changes/amendments and annual reports (over 1 million interactions with the business community per year).
Commercial Information Access: Enable access to vital public information and records that undergird commercial and legal transactions such as business entity records and data, UCC searches and Apostilles and other certifications used in international document exchange.
Notary Public Commissions: Issue new and renewed commissions to notaries public and maintain the notary public database; the commissioning process is a key component in the State’s commercial sector, as notaries provide vital identity verification services in connection with business, real estate and legal transactions.
Technology Services: Support scanning, data capture and remittance processing systems used for tax return/report processing, revenue recording, debt collection and business registry services, as well as all electronic image storage facilities and networking.
Support the Department of the Treasury’s information technology program including desk top support, application design and development, web site development and maintenance, database administration, e-mail system administration, and coordination of infrastructure/network-related activities with the State’s Office of Information Technology.
Administrative Services: Provide personnel, fiscal, legislative liaison and mail services for DORES.
Quality Control and Customer Service: Conduct internal audit, statistical quality control and customer liaison/support operations in connection with the service activities outlined above.