By phone: 1-800-323-4400 or 609-826-4400 (anywhere) for our automated refund system.
When can I start checking my refund status?
If your refund contains a New Jersey Earned Income Tax Credit (NJEITC), it may be delayed beyond the time frames listed above because these claims require additional review.
We are not responsible for a lost refund if you entered the wrong account information for a direct deposit.
In general, if you have an issue with your direct deposit, such as closing your bank account after you submitted your return, the financial institution will return the funds to us. Once the funds are returned, we will issue a paper check to the address indicated on your return.
The following are some common issues with direct deposits and how they are handled:
The 'Undeliverable Refund Search' service allows you to find out if your paper refund check was returned to us from the U.S. Postal Service. The service only includes information on paper checks for the current and previous tax year.
If you are expecting a direct deposit, see the "Direct Deposit Issues" tab.
You can use this service if the "Where Is my Refund" option indicates that your refund was approved at least 30 days ago.
If the service indicates that your check was returned, you can submit a request for us to resend the refund by mail.
If we send you a letter requesting more information, respond quickly so we can continue processing your return.
Note: For electronic submissions, you do not need a scanner to make a copy. Use your smartphone to take and share a clear and legible picture instead.
If you already responded
It may take several months to process your response as it takes more time to review a complicated return or one that has missing or inaccurate information. We process responses in the order we receive them.
Your refund can be used to pay debts you owe to:
If we apply your refund or credit to any debts, we will notify you by mail.
We pay interest on refunds that are issued six months after:
This provision applies to all taxes administered by the Division.
We do not pay interest on any refund that contains a NJEITC or is delayed due to taxpayer error.