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2007 New Jersey HMO Performance Report
   
Doctors and Medical Care


Are HMO members satisfied with their doctors and medical care?

A comparison of each HMO’s performance to the New Jersey HMO average shows how effective the HMOs are in providing high quality medical care to their members.

Higher than average scores mean better performance.

Circles compare each selected HMO's score to the average for New Jersey HMOs. Bar graphs show scores for each HMO on these topics.
Performance Compared to the Average
higher Higher than the New Jersey HMO average
same About the Same as the New Jersey HMO average
lower Lower than the New Jersey HMO average

HMO Rating of
health care
Getting care
quickly
Rating of personal
doctor
How well doctors communicate
Aetna - HMO/POS same same same same
AmeriHealth - HMO/POS same same same same
CIGNA - HMO/POS lower same same same
Health Net - HMO/POS same same same same
Horizon - HMO same same same same
Oxford - HMO/POS same same same same

Due to differences in sample size, HMOs with the same or similar scores can have different circle ratings.

 
     
Rating of health care
Percent of members who rated their quality of care a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):
  Getting care quickly
Percent of members who said they • always were able to obtain advice, get timely appointments and get care for an illness or injury • never had to wait over 15 minutes past appointment time to see a provider:
Rating of health care   Getting care quickly
     
Rating of personal doctor
Percent of members who rated their personal doctor a 9 or 10 on a scale from 0 (worst possible) to 10 (best possible):
  How well doctors communicate
Percent of members who said their doctor always • listened carefully • explained things clearly • showed respect • spent enough time with them:
Rating of personal doctor   How well doctors communicate
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New Jersey Department of Banking and Insurance