On Tuesday, September 8, 2020, the Division of Revenue and Enterprise Services reopened the in-person service area at our Trenton office (33 West State Street, 5th floor) to the general public and business community on a limited basis. All customers that wish to visit our in-person service area are required to make an appointment. In addition, customers must sign a COVID-19 questionnaire , wear a face covering and follow social distancing guidelines.
Customers may also visit the office to submit requests/filings in our secure mail box. This box is located on the ground floor lobby of the Trenton office and is checked daily. Appointments are not required to use the mail box. However, if you need to speak to a Division representative about your request/filing, you must have an appointment or call our Customer Service Center at 609-292-9292.
We continue to recommend that the general public and business community use our electronic filing and information services, including our tax filing and payment applications, in place of paper-based work whenever possible. Review the links to the many online services we offer on this web site and on the Division of Taxation’s site.
In addition, our call center continues to operate with reduced staff and is open Monday through Friday. You may avoid a trip to our office by calling (609) 292-9292 and speaking to one of our representatives or by sending an email using our e-mail portal.
If you are unable to resolve your matter using our online services or by calling/emailing, and would like to request an appointment to visit our Trenton office, please use our online Appointments scheduling application. When making an appointment be prepared to explain the reason for your visit and provide the following details:
After completing your online appointment request, you can expect to receive a phone call from one of our customer service representatives within 2 business days to schedule your appointment.