Department of Transportation

Complaint Process

The New Jersey Department of Transportation (NJDOT) will investigate written complaints (pdf 2.9m) that have been filed by any person or class of persons who believe they have been subjected to discrimination or retaliation based on race, color, sex, age, national origin, low income or disability.

To file a complaint, an individual or his/her representative should:
  • write and sign the complaint. Include the complainant’s name, address and telephone number.
  • initiate the filing no more than 180 days after the date of the alleged act of discrimination; the date when the individual(s) became aware of the alleged discrimination; or where there has been a continuing course of conduct, the date that the conduct was discontinued or the latest instance of the conduct.
These procedures do not preclude any agency from attempting to resolve issues and complaints that are non-written, e.g., sexual harassment. Complaints must detail the facts and circumstances of the alleged discrimination.

NJDOT will use procedures approved by the Federal Highway Authority (FHWA) to investigate complaints filed directly with the Department against contractors and sub-recipients. This is in accordance with 23 CFR 200.9(b) (3). Complaints filed directly with NJDOT against the Department must be forwarded to FHWA for investigation.

The Director of the Division of Civil Rights and Affirmative Action (DCR/AA) will acknowledge in writing the receipt of every complaint filed with the Department within ten business days of receiving it. If additional information is required, the Director will extend the response time by ten business days. If the complaint is rejected, the Director will inform the complainant of the appropriate appeal authority and set up a timeline for an appeal.

With the complainant’s consent, and in the best interests of all parties involved in the complaint, attempts may be made to resolve the matter informally. However, if the complainant is dissatisfied with NJDOT’s decision, he or she may bring the matter to the attention of the FHWA, US Department of Transportation (USDOT) and the US Department of Justice (USDOJ).

If the complaint has merit, the Title VI Nondiscrimination Coordinator will supervise a thorough investigation and submit a written Report of Findings to the Department’s Director of DCR/AA determination.

Within 60 days of the receipt of the complaint, NJDOT will notify the complainant of the Department’s findings, the proposed disposition of the matter, the avenues available for appeal and the timeline to appeal if there is dissatisfaction with the Department’s decision. The proposed remedy will include the actions necessary to correct and prevent future occurrences.

NJDOT will issue letters of findings for all investigations processed or develop informal settlements for all complaints processed. In accordance with regulations at 23 CFR 200, NJDOT will forward a copy of the complaint and a copy of the State’s report of the investigation to the FHWA Division Office within 60 days of the date the complaint was received. The FHWA may grant an extension of an additional 60 days for justifiable reasons. NJDOT has the responsibility to periodically inform the FHWA Division Office of the status of all complaints.

Last updated date: October 25, 2019 11:31 AM